The new, modern approach to team email all over the world

Helpmonks Email Management Software

Your Email Management Software just got upgraded.

We combined all the features of a modern email management system. We added superior customer management, email marketing, and email drip campaigns into one platform.

Instead of many apps. One unified platform to bring everyone together and save time.

Helpmonks Email Management Software
Great shared inbox that allows for effective day to day business operations.

Great shared inbox that allows for effective day to day business operations.

Liam E. (Events Specialist)

Much needed better email management with best in class customer support.

Much needed better email management with best in class customer support.

Heather W. (Real Estate)

Helpmonks helps us answer customer emails at lighting speed.

Helpmonks helps us answer customer emails at lighting speed.

JT M. (Small Business Owner)

Helpmonks G2 High PerformerHelpmonks G2 Small Business High Performer

Your email management platform to grow your business

Helpmonks unifies all the tools you need to manage your email workflows. Use ourintelligent shared inboxwith automated workflows to automatically assign emails or get back to the customer within a certain time. Use internal notes, labels, conversion history, and email analytics to efficiently collaborate on each customer request in your email inbox.
However, Helpmonks doesn't stop there. Grow your business and increase sales by using the mighty email marketing platform to sendemail marketing campaignsdirectly within your email management solution. There is even an option tosend emails automatically. It's like magic.
Besides, ourpricing is not per-userbecause we want you to use our email management tools and not worry about your growth.

A mighty smart shared inbox

Bring everyone together and enjoy theunparalleled experience of a shared mailboxthat is made for your email accounts. With Helpmonks, each team member is on the same page.

Combine your support, sales, and marketing team into one seamless email management suite that provides everything to everyone simultaneously.

Convert to a shared mailbox

A hollistic team email approach

With Helpmonks, every email, every live-chat message, and every message from your marketing team is available to everyone. Your team knows about every interaction with the customer. No more guessing. No more forwards.

All team members work in an open collaboration platform, and managers and team leads know who is working on what at any point in the customer journey.

Shared inbox for teams

Built for your team

We understand that your email is time-sensitive and mission-critical. Email collaboration is at the core of our system approach; we didn't just build a tool around email. We created a system around you and your team.

That also shows in our recent investment into our infrastructure as we now run over 500 high-powered servers to power a fast shared inbox experience for you with a 99.99% uptime.

Email tools

No more forwards

With Helpmonks, there is no need to forward emails to your team colleagues or create an endless email thread with a zillion CC addresses. Just one simple-to-use system for everyone.

To collaborate on emails, use internal notes with your team. Notes act like emails, i.e., you can attach files, copy and paste images, and mention as many people as you like. However, a note can be searched, readily available, and pinned to the top, so everyone is notified of important information.

Shared inbox email notes

Email Templates to your rescue

Write once, and use it forever. With email templates, aka canned responses, you can share your most used replies with your team. Additionally, we made it possible so that you can group your answers and search them when you compose a message.

Our customers use these email replies together with embedded videos, attachments, and even a short knowledge-base article as a reply. Another customer replies to each order with a customized order confirmation.

Helpmonks Canned responses and auto replies

Email management software for free

Start your free trial now

Task Management for Emails

Assigning an email is great. However, what do you do if you need more tasks to be done on one message or if you need an answer from different departments?

Our solution to the above is ourToDo Manager for teams. You can create a task from any email within Helpmonks and assign it to a team member or yourself. See at any point if all the todos are done within the ToDo overview.

email task management

Reports that provide a real value

On top of an entire email management software, you also get a deep dive into your customers and your team's performance.

See in real-time how many emails you received on any given day, how many emails got assigned, and how many emails received an answer within your set response times. Get a 360-view into the behavior of your customers and companies and adjust your team workforce.

shared inbox analytics and reports

Organize your emails how you like it

Organize your emails the way you and your team like them. With Helpmonks, you have a powerful tagging/labels system that allows you to quickly tag or archive emails.

However, tags can not only be used for emails but also to organize your contacts and companies. You can then use them to send anemail marketing campaignor create a workflow rule for your shared inbox.

Helpmonks Email Labels

No more duplicated replies

It isn't delightful when your customer receives an answer to the same email twice, and more embarrassing is when the answers even collide or are not aligned with your corporate policies.

We take care of this for you automatically. Our collision detection engine ensures that only one person can simultaneously reply to the same email. On the other hand, our "Approval Engine" allows messages to be approved before they are sent to the customer.

Helpmonks Collision Detection

Get to know your customers

You got all your critical customer communication already in your emails. Why use another "silo" to manage them further? And why especially pay (a lot more) for that system?

Customers of Helpmonks not only get an excellent way of email management but also get access to an advanced contact and company management tool. See all customer activities within a convenient dashboard and make insightful decisions right then and there.

Learn more about ourCRM for emails.

Helpmonks CRM for emails

Find that message - fast

The endless waiting time to find that important message in Outlook is over! With Helpmonks, you'll find everything in milliseconds.

Are you worried about what will happen if you have millions of messages? Fret not. Customers with millions of emails attest that the search speed hasn't changed much for their email tools. Find emails, chat transcripts, past marketing messages, and attachments in Helpmonks forever.

email management search engine

Marketing in your shared inbox

Everything in Helpmonks is accessible to your whole team. Every email, every chat transcript, and every customer interaction. Now, your marketing department can join as well.

Adding contacts to your mailing list is one click that every team member can do. No more tediously maintaining a separate email list in Mailchimp to send youremail campaigns.Furthermore, sendautomation emailsdirectly with Helpmonks to automatically follow up with leads.

Learn more about our Email Marketing Platform.

Helpmonks shared inbox for marketing

Satisfied customers all over the world

Our unique approach to creating an all-in-one email management software with a shared inbox, live chat, email campaigns, and email automation made us quickly a favorite among teams worldwide.

Helpmonks is privately owned and self-funded by its founders.Learn more about Helpmonks and its history here.

Helpmonks email platform history

Take your email management to the next level

Give Helpmonks a try for free

One email platform for sales, marketing, and support

Email collaboration

Ashared inbox for teamsthat demand more from an email platform.

Email Marketing

Manage distribution lists andsend email campaignswith no contact limits.

Drip Campaigns

Inrcease sales and customer engagement with targetedemail sequences.

Live Chat

Increase sales and use ourlive chat toolto chat in real-time.

Team Email

Work as a unified team in yourshared inboxwith email for groups.

Email ToDo

Powerfulemail task managementfor teams built-in.

CRM

Work right along side your customersthrough all relationship stages.

File Browser

Find every file from any email in seconds. Create a shared storage.(Coming soon)

Knowledge Base

Help desk for customer self-service and internal documentation.(Coming soon)

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email among your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Quick and easy setup, works with every email provider. Start using Helpmonks today.

Give Helpmonks a Try