Smarter with Helpmonks

Hear from real customers using Helpmonks

    Chris H.
    CH
    Chris H.

    We couldn't do our job without Helpmonks!

    09/28/2020
    "1. Multiple Mailboxes 2. Pay per mailbox, not user 3. Being able to communicate with other users and assign task back and forth 4. Ability to set up rules for incoming mail 5. Quickly being able to apply labels"

    Eric M.
    EM
    Eric M.

    Helpmonks helps us answer customer emails at lightning speed.

    09/24/2020
    "We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible..."

    Heather W.
    HW
    Heather W.
    Operations Manager

    A Unique Email Experience

    09/24/2020
    "Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's are neglected and not contacted."

    JT M.
    JM
    JT M.

    Helpmonks

    09/24/2020
    "Helpmonks allows our team to easily communicate"

    UH
    User in Hospitality

    Helpful but could use some improvements

    09/24/2020
    "I like how Helpmonks allows for multiple email addresses to come into one inbox. This makes it easy for our team to work out of one inbox."

    UT
    User in Telecommunications

    Easy to navigate and catalog data for specific users

    09/24/2020
    "the ability to access and manage information"

    UM
    User in Marketing and Advertising

    Solid Helpdesk Software w/ Responsive Customer Support

    09/24/2020
    "I enjoy the Simple, intuitive UI layout."

    Evert-Jan v.
    EV
    Evert-Jan v.

    Great software for managing team e-mail and sales

    08/26/2020
    "Assign conversations, internal notes, to-do manager, live-chat, email campaigns Great and fast support"

    AW
    Administrator in Wholesale

    Best Shared Mailbox.

    09/25/2020
    "My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members. Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price."

    AF
    Administrator in Financial Services

    Pretty good, some issues

    09/10/2020
    "The different inboxes, easily able to change administration settings, good rules."

    AC
    Administrator in Computer Software

    A really good solution to manage customer support mailbox

    09/24/2020
    "interface - collaborative writing - real-time evidence of who's working on each conversation -"

    UH
    User in Hospitality

    Helpmonks is a great tool that our company utilizes and depends on.

    09/24/2020
    "I like the option that allows us to label and makes it easy to search for specific emails."

    AR
    Administrator in Retail

    Great shared inbox for the team

    09/25/2020
    "Love that it is one price for one inbox. Easy for all our staff to review customer contact in one location. Easy to track conversations."

    AC
    Administrator in Computer Software

    Fantastic Email Support Service for Any Business

    09/24/2020
    "Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements."

    AR
    Administrator in Real Estate

    Excellent shared Email Platform

    09/24/2020
    "- Responsiveness of customer service staff - Openness of developers to implementing user suggested features - Clean, easy to use interface and well thought out features - Excellent pricing structure makes it affordable - Having the option to host on your own server"

    Emrys G.
    EG
    Emrys G.

    Good support, useful features

    09/24/2020
    "The reminder functionality, and the support from Helpmonks team. Plus the per inbox pricing! Nice to connect with slack, to have multiple inboxes in one account and see organisation history. SLA feature is good."

    LL
    Leo L.

    A good platform that is here to grow and Help you grow

    09/11/2020
    "This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help. Anything needed, just reach out and they listen. They are constantly adding plug ins and additional options. The automated Rules where you can basically make your inbox as clean..."

    DC
    Dave C.
    Founder & CEO at Publisher Rocket

    Excellent option for collaborating email amongst your team

    09/23/2020
    "It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories."

    AA
    Administrator in Accounting

    La migliore casella inbox condivisa

    09/13/2020
    "- non c'è un limite al numero degli utilizzatori della casella condivisa; - è possibile mantenere le conversazioni in merito alle e-mail separate dalla risposta data al cliente -consenti di gestire i permessi di accesso alla casella (si evita di fornire password della casella di posta a collaboratori esterni) - per i collaboratori è semplice da usare - è possibile avere sullo stesso pannello di..."

    AW
    Administrator in Wholesale

    Helpmonks, the Best thing since sliced bread

    09/24/2020
    "the fact that my whole team can work from any pc they want and still be able to get their mails"