"1. Multiple Mailboxes
2. Pay per mailbox, not user
3. Being able to communicate with other users and assign task back and forth
4. Ability to set up rules for incoming mail
5. Quickly being able to apply labels"
Helpmonks helps us answer customer emails at lightning speed.
"We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible..."
"Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's are neglected and not contacted."
"My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members.
Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price."
"- Responsiveness of customer service staff
- Openness of developers to implementing user suggested features
- Clean, easy to use interface and well thought out features
- Excellent pricing structure makes it affordable
- Having the option to host on your own server"
"The reminder functionality, and the support from Helpmonks team. Plus the per inbox pricing!
Nice to connect with slack, to have multiple inboxes in one account and see organisation history. SLA feature is good."
A good platform that is here to grow and Help you grow
"This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help.
Anything needed, just reach out and they listen.
They are constantly adding plug ins and additional options.
The automated Rules where you can basically make your inbox as clean..."
Excellent option for collaborating email amongst your team
"It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories."
"- non c'è un limite al numero degli utilizzatori della casella condivisa;
- è possibile mantenere le conversazioni in merito alle e-mail separate dalla risposta data al cliente
-consenti di gestire i permessi di accesso alla casella (si evita di fornire password della casella di posta a collaboratori esterni)
- per i collaboratori è semplice da usare
- è possibile avere sullo stesso pannello di..."