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You can now use your Helpmonks mailboxes as an email archive
We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive. The settings to use a mailbox as an Archive can be found
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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A new login screen and new icons for Helpmonks
When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set. The new login screen The new design puts your login cred
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New in Helpmonks: Download all attachments and a new “Pending” status
Summer is slowly ending, most people are back at work, and the Helpmonks team has some exciting new features lined up. Here are the first ones; Download all
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A more personalized approach to customer rating
We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also
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We are sponsoring a great online conference
The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times be
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New in Helpmonks: Search enhancements
At Helpmonks we search for emails a lot. I'm sure you do, too. To this end, we added an “Advanced search” in Helpmonks from the very beginning. However, in o
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Helping enterprises with support for SAML 2.0 in Helpmonks
Managing users and groups and their logins is a challenge for enterprises all over the world. To that end, we are excited to announce support for SAML 2 in H
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Introducing Avatar's and a re-design of the conversation view
In the last several months we've made many design improvements to make Helpmonks more personal for your everyday use. Notably, in the previous few weeks, we'
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New in Helpmonks: Grouping and filtering of emails
We know that our customers need to work on emails as efficient as possible. To that end, we are very excited to announce that there is now a group and filter
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The custom fields plugin just became more useful
One of our most used and one of my favorite plugins for Helpmonks is the Custom Fields plugins. With the custom field plugin, you can add any additional info
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Things we've added in the recent weeks
Once again, we've been busy here at Helpmonks . Just like with LiveChat, you will receive chat transcripts and offline messages in your mailboxes. Tracking L
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New in Helpmonks: Mentions
Mentions are finally available in Helpmonks . Mentions allow you to create a note and only notify the people that you deem relevant to the conversation. To m
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