product
How we solved outages and performance issues in Helpmonks
At the end of March 2019 and until the middle of April 2019, we experienced outages and performance issues in Helpmonks. What follows is a report of what hap
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
email marketing
Maintenance over the next few weeks
In the last few months, we've seen Helpmonks growing a lot. The Helpmonks growth means that we are in need to extend our infrastructure. While we already dep
product
Helpmonks Update: Things we've added in the recent weeks
We've been busy here at Helpmonks and enhanced your email collaboration platform with many useful features. Without further ado, here are some of the most no
product
Global compose button, Dashboard enhancements and other updates
Helpmonks is for ourselves an indispensable tool; hence we keep on tweaking, experimenting, enhancing, and (hopefully) make it on the way your favorite team
email marketing
Postmortem on the incoming email delay issue on January 24th and 25th, 2018
Last Thursday morning on January 24th and Friday morning on January 25th, incoming emails to all Helpmonks mailboxes were delayed by two hours, respectively
product
New in Helpmonks: Variables and attachments in saved-replies and auto-reply
Hot on the heels of the brand new Dashboard in Helpmonks , we are announcing that you can now add dynamic variables, inline images and attachments to the sav
product
A big update for Helpmonks: a new Dashboard and a unified view
Our mission here at Helpmonks is to help our customers to get their email workflow done most efficiently. To that end, we are very excited to introduce a bra
product
New in Helpmonks: A convenient short URL for your email conversations
As 2018 winds down, and the Helpmonks . You can access the short link by clicking on the new “share URL” icon at the top of the conversation. Doing so will r
product
New in Helpmonks: More insight into your conversations and user performance
Having conversations over email is one of the most common forms how people from all nations communicate with each other. For companies of all kinds, an email
product
New in Helpmonks: Companies are automatically created for you
Companies — a unique feature of Helpmonks , and they prove especially helpful when cre
product
New in Helpmonks: Remove customer records
Helpmonks's . From here you can add the customer to a company or see the history of the customer. Since Helpmonks first launched, the customer records could
product
New in Helpmonks: IMAP syncing for outgoing message
We just released an exciting new feature for Helpmonks , there was always the missing aspect of new messages or replies in Helpmonks not being available to y
One platform for support, sales, and marketing.
No per-user fees. All your data in one place.