The announcement ultimately leads to Helpmonks as we know it today. Of course, many things have changed since 2015. However, the ultimate mission — to empower every organization to benefit from a shared inbox solution — is still deeply embedded and drives every product decision.
Just like everyone else, our founders were using email to communicate with customers. However, as the team grew, they realized that the constant email flow became unruly. Emails made their way into spreadsheets (horrible decision). From there, the emails made it into a ticketing system (well, more of a monster when you think of Jira). While a ticketing system might suffice for the development team, it's highly complicated when you start interacting with customers (you know the ones who contacted you by email at first).
Something had to be done. To quote our CEO:
"When you come to think of it, you will undoubtedly see that a lot of companies have created products to support email communication and have provided various solutions to handle the flow of emails. However, many of those approaches are only for use in the personal email space. I wanted to create something similar for team emails, especially since sharing an inbox requires more collaboration between members than just replying to or forwarding an email".
Given that we all had our fair share of experience with handling emails, we knew from the very start, that Helpmonks should not be a complicated system. Hence, Helpmonks positioned itself as an email solution for creating shared inboxes for teams.
The goal of Helpmonks is not to replace a ticketing system, helpdesk, or CRM but instead to complement existing stacks. To quote our CEO again, "We wanted to avoid dictating the current workflows of our users, and instead make Helpmonks integrate with their established procedures".
The goal of Helpmonks should be to allow its customers to continue using their current tools and email clients. Besides, Helpmonks should be made available to every customer, independent of their requirements.
Another goal was always to build our product around the customers expectations.
Today, we are excited to see that many of our initial requirement has been met. Some even beyond our expectations. Helpmonks is used by thousands of organizations worldwide, and we are managing millions of emails for them.
Our constant customer-first approach has brought many features to the product, which enhances the team email workflow for many organizations. We are proud to say that many of our customers tell us that "Helpmonks just works".
As the only shared inbox solution which does not charge per user, we are also proud to make Helpmonks available to non-profit organization with a 50% discount and free for open-source projects.
Besides, Helpmonks being available as a "Cloud product" (SaaS), we offer dedicated GDPR-compliant cloud servers and a self-hosted license of Helpmonks, also. Both the cloud servers and self-hosted are an industry-first feature that many organizations have come to relish and rely on daily.
Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Your data is safe and your privacy is respected.
Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.
Want your own server with unlimited mailboxes? Our cloud servers are deployed with the highest security in mind and are GDPR compliant.
Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.
Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails
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Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand anEmail Marketing Platform, approval control, collision detection, email tracking, reminders, mentions, custom fields, custom applications, satisfaction ratings, Single-Sign-On & SAML authentication, Trello, Zapier, Slack, Livechat, Chatra, a Developer API, and much more.