The Helpmonks story
The story behind Helpmonks
In 2015, Nitai Aventaggiato — a serial entrepreneur who is also the founder of Razuna — announced that he is launching his sixth company to disrupt the email management software space for teams.
The announcement ultimately lead to Helpmonks as we know it today. Of course, many things have changed since 2015. However, the ultimate mission — to empower every organization to benefit from a shared inbox solution — is still deeply embedded and drives every product decision.
Helpmonks mission is to deliver a product that is hopefully a joy to use and, at the same time, useful to you and your team. Apart from that, we also care about being socially responsible to our customers and our employees. Helpmonks manages a workforce that consistently is made of 50% men and 50% women.
Just like everyone else, our founders were using email to communicate with customers. However, as the team grew, they realized that the constant email flow became unruly. Emails made their way into spreadsheets (horrible decision). From there, the emails made it into a ticketing system (well, more of a monster when you think of Jira).
While a ticketing system might suffice for the development team, it's highly complicated when you start interacting with customers (you know the ones who contacted you by email at first). Something had to be done.
"When you come to think of it, you will undoubtedly see that a lot of companies have created products to support email communication and have provided various email management solutions to handle the flow of emails. However, many of those approaches are only for use in the personal email space. I wanted to create something similar for team emails, especially since sharing an inbox requires more collaboration between members than just replying to or forwarding an email".
Make it easy
Given that we all had our fair share of experience with handling emails, we knew from the very start, that Helpmonks should not be a complicated system. Hence, Helpmonks positioned itself as an email management software solution for creating shared inboxes for teams.
The goal of Helpmonks is not to replace a ticketing system, helpdesk, or CRM but instead to complement existing stacks. To quote our CEO again, "We wanted to avoid dictating the current workflows of our users, and instead make Helpmonks integrate with their established procedures".
The goal of Helpmonks should be to allow its customers to continue using their current tools and email clients. Besides, Helpmonks should be made available to every customer, independent of their requirements.
Another goal was always to build our product around the customers expectations.
Today, we are excited to see that many of our initial requirement has been met. Some even beyond our expectations. Helpmonks is used by thousands of organizations worldwide, and we are managing millions of emails for them.
Our constant customer-first approach has brought many features to a holistic shared inbox approach. As such embedded in every shared mailbox are tools likeLive-Chat, the option to sendEmail Campaigns, and leveraging ourMarketing Automation toolto increase sales.We are proud to say that many of our customers tell us that —"Helpmonks just works"