About Helpmonks

Helpmonks is built and run by people who genuinely care about how we work and communicate with customers

About Helpmonks

The story behind Helpmonks

In 2015, Nitai Aventaggiato — a serial entrepreneur who is also the founder of Razuna — announced that he is launching his sixth company to disrupt the email management software space for teams.

The announcement ultimately lead to Helpmonks as we know it today. Of course, many things have changed since 2015. However, the ultimate mission — to empower every organization to benefit from a shared inbox solution — is still deeply embedded and drives every product decision.

Helpmonks mission is to deliver a product that is hopefully a joy to use and, at the same time, useful to you and your team. Apart from that, we also care about being socially responsible to our customers and our employees. Helpmonks manages a workforce that consistently is made of 50% men and 50% women.

Background

Just like everyone else, our founders were using email to communicate with customers. However, as the team grew, they realized that the constant email flow became unruly. Emails made their way into spreadsheets (horrible decision). From there, the emails made it into a ticketing system (well, more of a monster when you think of Jira).

While a ticketing system might suffice for the development team, it's highly complicated when you start interacting with customers (you know the ones who contacted you by email at first). Something had to be done.

"When you come to think of it, you will undoubtedly see that a lot of companies have created products to support email communication and have provided various email management solutions to handle the flow of emails. However, many of those approaches are only for use in the personal email space. I wanted to create something similar for team emails, especially since sharing an inbox requires more collaboration between members than just replying to or forwarding an email".
Nitai Aventaggiato

Make it easy

Given that we all had our fair share of experience with handling emails, we knew from the very start, that Helpmonks should not be a complicated system. Hence, Helpmonks positioned itself as an email management software solution for creating shared inboxes for teams.

The goal of Helpmonks is not to replace a ticketing system, helpdesk, or CRM but instead to complement existing stacks. To quote our CEO again, "We wanted to avoid dictating the current workflows of our users, and instead make Helpmonks integrate with their established procedures".

The goal of Helpmonks should be to allow its customers to continue using their current tools and email clients. Besides, Helpmonks should be made available to every customer, independent of their requirements.

Another goal was always to build our product around the customers expectations.

Helpmonks today

Today, we are excited to see that many of our initial requirement has been met. Some even beyond our expectations. Helpmonks is used by thousands of organizations worldwide, and we are managing millions of emails for them.

Our constant customer-first approach has brought many features to the product, which enhances the team email workflow for many organizations. We are proud to say that many of our customers tell us that "Helpmonks just works".

As the only shared inbox solution which does not charge per user, we are also proud to make Helpmonks available to non-profit organization with a 50% discount and free for open-source projects.

Besides, Helpmonks being available as a "Cloud product" (SaaS), we offer dedicated GDPR-compliant cloud servers and a self-hosted license of Helpmonks, also. Both the cloud servers and self-hosted are an industry-first feature that many organizations have come to relish and rely on daily.

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now