Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, buil
As some of you might know, we've been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcomin
There's no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead
Here at Helpmonks, we live and breathe our shared mailbox product ). Here are some enhancements you might have missed from the last few weeks; Add multiple e
We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders
We are thrilled to announce the availability of labels for your customer records . Just as with emails, you are now able to filter customers by labels and or
The following is my personal opinion. I'm not affiliated with any of the companies mentioned below, nor did anyone pay me for this post. Are you currently lo
While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today . The Helpmonks Workgroup feature h
I like to get my hands on the latest hardware and also check out as many alternatives to the established Windows and macOS “way of working.” Naturally, I was
In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients con
Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service . Today, we are proud and
At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For exam