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Now available: CC or BCC your replies
Here is a new feature that many of you have requested —you can now message another email address, via CC or BCC, on any outgoing message. However, instead of
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Color your labels
We are very excited to announce that you are now able to add colors to your labels in Helpmonks . Additionally, we've made it easier to add labels to your em
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Updated Workflow
Just a quick note, on a rather important update to the workflow. We enhanced the workflow so that you can now enter any email address to be matched. Previous
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A slew of updates
We've been very busy here at Helpmonks to make your shared inbox better every day. Here are some of the latest enhancements to bring your team email to the n
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You can now import users
As Helpmonks is growing we constantly explore how to make it easier for our customers to use Helpmonks. One of those time savers has just been made available
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Razuna 1.8.2 is now available
Razuna 1.8.2 and the latest version of the search server is now available. Razuna 1.8.2 contains these important changes: -----------------------------------
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Set a default assignee on replies
We are happy to announce another feature that was requested by our customers — the option to set the default assignee on replies. Setting a default assignee
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Some updates
Today we pushed a few updates to the Helpmonks platform. Some of these are direct user requests. Here is the list of changes: * Enabled search for custom fie
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Drafts, drafts, drafts
We're excited to announce that we released “Drafts” today. Drafts, as the name implies, autosaves your replies in Helpmonks and lets you easily return to the
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My travel hacks
Update 2018: After having received over a thousand upvotes on Quora and being featured in newspapers, my post below was removed on Quora (without given a rea
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Razuna 1.8.1 maintenance release
Razuna 1.8.1 and the Razuna Search Server 2.1 is now available. This is a maintenance release for all previous versions and we strongly encourage you to upda
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Custom Fields are here!
Today is a big day here at Helpmonks as we've just released one of the most requested features – Custom Fields. With custom fields you can store relevant dat