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The updated Saved Replies are here
Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we've overhauled them
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How to get the most out of your live chat support tool
We all know when a customer reaches your website, they're going to do one of two things if and when they need help – Call your number, or search vigorously f
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New in Helpmonks: Send later with Schedule send
You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device,
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Find anything, go anywhere, with the new Jump menu
We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks accoun
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How to make your emails less intrusive
Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the mo
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Your security and privacy in Helpmonks
We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post and pledged that
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The To-Dos just got more useful
Merely two weeks ago, we released the enhanced To-Dos , and we are already back with some more enhancements. A To-Do description, a new “ Upcoming” list, and
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How to stay motivated while working from home
Remote work is hard sometimes, let's face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from
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I'm getting too many emails at once! How to get your emails organized?
Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressfu
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How to keep your team together while working from home
Don't be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/r
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The updated and enhanced To-Dos are here
We've overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tight
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The top 3 mistakes customer service teams make, and how to fix them
Nobody loves having to go through customer support, notreally. Customer service teams have to adapt and make themselves as available as possible so that ever