Guides, updates, and tactics for faster customer collaboration.
Greetings everyone,I hope you are enjoying the outside a bit now that we got warm weather all over. We are definitely inspired by our recent new features. Without further ado:Filter email list by a mailboxYou can now filter your emails in any list by
Welcome to the first update in June. Here is what we just published:NewWe’ve updated the screen for adding a new user. You can now add the password at the dame time (we add a random one by default). Also, we enhanced some behind-the-scenes trig
NewWe’ve added now a new option to always share your drafts with your team by default.We’ve added some new text and background colors to the editor.ImprovedWe checked the counts further and made some more improvements to make them work better and fas
Here is another patch of updates for you:When you select emails and apply labels the selection of emails will now stay (instead of de-selecting all emails)We changed the dates for the email listing pages from, e.g., "3 days ago” to “May 1st”. Convers
We just released another update to the mailbox overview. Now you will see all your mailboxes expanded (up to 80 mailboxes). They will be sorted by name or by being starred. Just like the previous version, they will now also show the counts.Besides, w
We just updated Helpmonks with a ton of small improvements and bug fixes. Here is the rundown:A new mailbox overview (see our dedicated post on this).Split view fixed (see our dedicated post on this).Resizing of the interface is now more reliable and
Now that the migration is behind us and all the network issues are resolved as well, we are rolling ahead with improving Helpmonks and resolving the reported bugs and requests.First off, we’ve fixed the split panel for v3. Somehow this got all messed
We all know that your domain will get flagged when users mark your email as spam. However, what is less known is that a high bounce rate is another figure email service providers look out for.How do you know if the email address is valid or the SMTP
In light of our new SMTP servers, we have now changed how you can send email campaigns. Instead of having to create DNS records (potentially involving your IT team), you can now just verify the email address you want to use for your email campaigns.O
Based on your feedback we’ve made some further changes on how to display your conversations and enhanced other parts of the system along with the obligatory fixes.Updated paginationThe biggest change in the latest update is that the pagination
Based on feedback from our customers (thank you) we are happy to announce that an enhanced mailbox overview is now available. The new mailbox view shows all the mailboxes of your account with counts.If you “star a mailbox”, you will see a
All our extensions, previously called plugins, are now fully updated and integrated into the new 3.0 design and available.However, instead of just adding a new coat (design), we also changed how you interact with them. Instead of showing extensions i
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