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What Is a Customer Engagement Platform?
Is a customer engagement platform (CEP) the same as customer relationship management (CRM) software? Learn what a CEP is and what it's not in this guide.
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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The new enhanced email sequences are here
Today, we are excited to show you our newest email sequence enhancements, or as some call them, email drip campaigns. The enhanced email sequences are a rather significant enhancement to your Helpmonks account.Email sequences have been around in Help
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The enhanced email sequences are here
Email sequences have been around in Helpmonks for some time. With this release for email sequences, you can now use them for any follow-up email.
email marketing
File browser, Re-designed search & PDF and Word indexing
We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-de
email marketing
Client-Customer Differences, Explained
Know the distinction between client vs. customer, and your business will be able to cultivate meaningful relationships. This guide will help.
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Why Email Is Still the Best Marketing Channel
Email is far from dead; in fact, it's thriving. Smart businesses will take advantage of the power of email marketing. Here's how to get the most out of it.
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The Definitive Guide To Automated Customer Service Tools
The customer experience is number one priority for successful businesses, and automated customer service tools make it possible. Here is your definitive guide.
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The Best Guide to Creating a User Manual
To help a user understand your product, it's helpful to have an in-depth and easy-to-follow manual. Here's how to create the best instruction manual.
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The Ultimate Guide to Creating the Best Knowledge Base
If you need a better way to protect and manage product data, a knowledge base can help. Here is the ultimate guide to creating the best knowledge base.
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The best knowledge base software compared
Here is a comparison of the best knowledge base software that is available in 2023.
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Now available: Knowledge Base with enhanced Live Chat Widget
Have you ever wanted to create a documentation site that is quick and easy to set up and should just work? You can now do so with the new Knowledge Base right within Helpmonks. Instead of just adding a Knowledge Base, we also enhanced the Live Chat
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New: Knowledge Base with enhanced Live Chat Widget
Our new knowledge base platform is available for free and with more features in every Helpmonks account. Also, it integrates into our chat widget seamlessly
Bring everyone into the customer conversation.
Unlimited users. Shared inbox pricing. One place for customer context.