Guides, updates, and tactics for faster customer collaboration.
All our extensions, previously called plugins, are now fully updated and integrated into the new 3.0 design and available.However, instead of just adding a new coat (design), we also changed how you interact with them. Instead of showing extensions i
The new Notification Center is now available in Helpmonks 3.0. The completion of the Notification Center marks another significant milestone towards completing the re-design. So, much so that only the Groups / Teams feature is left.That said, the new
Live Chat, Email Campaigns, and Email Drip CampaignsAll marketing options are now available and fully functional in the new design. We invite all users to start using the new UI.RemindersWhile most of the work we are doing are re-designs of existing
We are well on the road to completing the re-design of Helpmonks and have just finished a few significant milestones. As a fact, with this release note, we believe that the new Helpmonks UI is fully production-ready.That said, we re-factored how we l
Have you ever wished to just reply quickly to emails without the continuous open/close/next scenario? With Flow, we wanted to bring something new and existing to your productivity. (If you haven’t checked out Flow watch one of the videos over at 
As of Thursday, Dec. 16th, both systems, the current and the next version (duped v3) of Helpmonks, are now in “sync.” Meaning, new emails will now show up in the email list, removing emails, assigning emails, etc. All those actions that a
Helpmonks 3.0 is shaping up to its final form, and we’ve done a lot of enhancements and updates to the real-time updates now. So much so, that any action within an email thread is now conducted without a page refresh or even Ajax refresh (for the tec
For those customers with many mailboxes, or those customers with many emails that are just sitting there with an unread counter, we have some exciting news: We improved the performance by roughly 400%!This means fast login, faster page switching (not
Here are some of the tracked issues we have fixed in the last 24 to 48 hours. Where applicable, we resolved them in the current and the preview version of Helpmonks.
As of the beginning of our preview phase, we’ve been working on some concepts on how you can get your work done faster. For us, this means (among many other things) how quickly you can create a new message, reply to one or create a note.Now, ba
New:Spellchecker: We've added five more languages, among them Turkish, Ukrainian, and Australian English. Let us know if you don't see your language so we can add them.We've made some significant changes to the way we encrypt passwords to
Just in time for all those Black-Friday emails we now have a convenient "Unsubscribe" link in the header of those emails ready for you.Please note that this only takes effect for new emails that have arrived after Nov. 24th at midnight EST.
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