Guides, updates, and tactics for faster customer collaboration.
We just updated Helpmonks with a ton of small improvements and bug fixes. Here is the rundown:A new mailbox overview (see our dedicated post on this).Split view fixed (see our dedicated post on this).Resizing of the interface is now more reliable and
Now that the migration is behind us and all the network issues are resolved as well, we are rolling ahead with improving Helpmonks and resolving the reported bugs and requests.First off, we’ve fixed the split panel for v3. Somehow this got all messed
We all know that your domain will get flagged when users mark your email as spam. However, what is less known is that a high bounce rate is another figure email service providers look out for.How do you know if the email address is valid or the SMTP
In light of our new SMTP servers, we have now changed how you can send email campaigns. Instead of having to create DNS records (potentially involving your IT team), you can now just verify the email address you want to use for your email campaigns.O
Based on your feedback we’ve made some further changes on how to display your conversations and enhanced other parts of the system along with the obligatory fixes.Updated paginationThe biggest change in the latest update is that the pagination
Based on feedback from our customers (thank you) we are happy to announce that an enhanced mailbox overview is now available. The new mailbox view shows all the mailboxes of your account with counts.If you “star a mailbox”, you will see a
All our extensions, previously called plugins, are now fully updated and integrated into the new 3.0 design and available.However, instead of just adding a new coat (design), we also changed how you interact with them. Instead of showing extensions i
The new Notification Center is now available in Helpmonks 3.0. The completion of the Notification Center marks another significant milestone towards completing the re-design. So, much so that only the Groups / Teams feature is left.That said, the new
Live Chat, Email Campaigns, and Email Drip CampaignsAll marketing options are now available and fully functional in the new design. We invite all users to start using the new UI.RemindersWhile most of the work we are doing are re-designs of existing
We are well on the road to completing the re-design of Helpmonks and have just finished a few significant milestones. As a fact, with this release note, we believe that the new Helpmonks UI is fully production-ready.That said, we re-factored how we l
Have you ever wished to just reply quickly to emails without the continuous open/close/next scenario? With Flow, we wanted to bring something new and existing to your productivity. (If you haven’t checked out Flow watch one of the videos over at 
As of Thursday, Dec. 16th, both systems, the current and the next version (duped v3) of Helpmonks, are now in “sync.” Meaning, new emails will now show up in the email list, removing emails, assigning emails, etc. All those actions that a
Unlimited users. Shared inbox pricing. One place for customer context.