Guides, updates, and tactics for faster customer collaboration.
On the reply-to headerAs you might know, you can use the reply-to in your email client to advise the recipient that any responses should go to your reply-to email address.Helpmonks has always respected the reply-to header, but we've made now the
We've added a new option for your auto-replies and workflows that send saved replies.By default, we only send the auto-reply / saved-reply to the same email address once every 24 hours. While sufficient, there might be scenarios you want to send
Customer onboarding is an iterative process. Your email marketing, sign-up forms, and backend are just a few of the pieces involved with customer onboarding.
We've added a simple but super-useful option so you can select all mailboxes for a user at once. No more selecting all those 200+ mailbox switches...
Improved:We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.Saved replies can now contain embedded content, e.g., YouTube iframe, etc.Customer Satisfaction: All ratings an
We've enhanced the user timeout sessions some more and fixed an issue that affected some user that had to sign in each day.
We are well underway for the new re-design. However, that doesn't hold us back on adding or fixing things :) Here's what has been done.FixedLive Chat: There was an issue with not being able to continue to chat when no agent joined the chat.Li
ImprovedThe SpellChecker (a 3rd-party module) turned on auto-correction without notifying us about it. Hence, some of your words got automatically converted. While there is an option to accept the word as written, we've now added an option for yo
NewIn addition to creating embedded and pop-up forms, you can now also share your form publicly directly from us! Simply copy and paste your unique Form URL and share it.We've added an option to automatically add contacts to your distribution lis
We've added a new editor for your email campaigns!The new editor allows for a much smoother editing experience and it is tailored toward email templates. We've also updated many of our templates and added new ones.Enjoy!
FixedAPI: Distribution lists: We've fixed an issue with not counting the overall subscriber count of the list properly.API: Distribution lists: We've fixed an issue with adding a user several times to the same list.We've fixed a
NewDistribution lists: You can now select labels to be excluded from a contact, e.g., include contacts with the label "demo" but not if they have the label "lead".Distribution lists: You can now import contact records from within
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