Guides, updates, and tactics for faster customer collaboration.
Helpmonks 3.0 is shaping up to its final form, and we’ve done a lot of enhancements and updates to the real-time updates now. So much so, that any action within an email thread is now conducted without a page refresh or even Ajax refresh (for the tec
For those customers with many mailboxes, or those customers with many emails that are just sitting there with an unread counter, we have some exciting news: We improved the performance by roughly 400%!This means fast login, faster page switching (not
Here are some of the tracked issues we have fixed in the last 24 to 48 hours. Where applicable, we resolved them in the current and the preview version of Helpmonks.
As of the beginning of our preview phase, we’ve been working on some concepts on how you can get your work done faster. For us, this means (among many other things) how quickly you can create a new message, reply to one or create a note.Now, ba
New:Spellchecker: We've added five more languages, among them Turkish, Ukrainian, and Australian English. Let us know if you don't see your language so we can add them.We've made some significant changes to the way we encrypt passwords to
Just in time for all those Black-Friday emails we now have a convenient "Unsubscribe" link in the header of those emails ready for you.Please note that this only takes effect for new emails that have arrived after Nov. 24th at midnight EST.
On the reply-to headerAs you might know, you can use the reply-to in your email client to advise the recipient that any responses should go to your reply-to email address.Helpmonks has always respected the reply-to header, but we've made now the
We've added a new option for your auto-replies and workflows that send saved replies.By default, we only send the auto-reply / saved-reply to the same email address once every 24 hours. While sufficient, there might be scenarios you want to send
Customer onboarding is an iterative process. Your email marketing, sign-up forms, and backend are just a few of the pieces involved with customer onboarding.
We've added a simple but super-useful option so you can select all mailboxes for a user at once. No more selecting all those 200+ mailbox switches...
Improved:We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.Saved replies can now contain embedded content, e.g., YouTube iframe, etc.Customer Satisfaction: All ratings an
We've enhanced the user timeout sessions some more and fixed an issue that affected some user that had to sign in each day.
Unlimited users. Shared inbox pricing. One place for customer context.