Guides, updates, and tactics for faster customer collaboration.
We are well underway for the new re-design. However, that doesn't hold us back on adding or fixing things :) Here's what has been done.FixedLive Chat: There was an issue with not being able to continue to chat when no agent joined the chat.Li
ImprovedThe SpellChecker (a 3rd-party module) turned on auto-correction without notifying us about it. Hence, some of your words got automatically converted. While there is an option to accept the word as written, we've now added an option for yo
NewIn addition to creating embedded and pop-up forms, you can now also share your form publicly directly from us! Simply copy and paste your unique Form URL and share it.We've added an option to automatically add contacts to your distribution lis
We've added a new editor for your email campaigns!The new editor allows for a much smoother editing experience and it is tailored toward email templates. We've also updated many of our templates and added new ones.Enjoy!
FixedAPI: Distribution lists: We've fixed an issue with not counting the overall subscriber count of the list properly.API: Distribution lists: We've fixed an issue with adding a user several times to the same list.We've fixed a
NewDistribution lists: You can now select labels to be excluded from a contact, e.g., include contacts with the label "demo" but not if they have the label "lead".Distribution lists: You can now import contact records from within
FixedWe've fixed an issue with the notifications not being marked as seen or read (was caused by an update two days ago).
Engage Live Chat:We've fixed an issue with sending the transcript from within the administration.We've fixed an issue with not showing the Avatar of all users in a chat in the email transcript.We've fixed an issue with your messages and r
NewThe Company ID is now visible under the company detail pageImprovedWe've made major improvements to the count performance. Especially within a summary section, e.g., "Assigned to others" you should see a faster response.IP-Access plu
ImprovedWe've overhauled the Drafts and Collection section, so that the counts are properly reflected and that there is a minimum of refreshes of the page.FixedEmail Campaigns: Users that are hidden are not being added to a distribution list anym
ImprovedEmail Campaigns: We've added percentages for the overall statisticsFixedA customer profile showed the sent email campaigns all with the same date. Also, they are sorted correctly now.
ImprovedWe've re-factored the handling of backend sending serversWe've cut down on the status messages as some were recorded unnecessarilyTrello plugin: Made it more compatible with our White-Label serviceFixedWe've fixed an issue with re
Unlimited users. Shared inbox pricing. One place for customer context.