Guides, updates, and tactics for faster customer collaboration.
Engage Live Chat:We've fixed an issue with sending the transcript from within the administration.We've fixed an issue with not showing the Avatar of all users in a chat in the email transcript.We've fixed an issue with your messages and r
NewThe Company ID is now visible under the company detail pageImprovedWe've made major improvements to the count performance. Especially within a summary section, e.g., "Assigned to others" you should see a faster response.IP-Access plu
ImprovedWe've overhauled the Drafts and Collection section, so that the counts are properly reflected and that there is a minimum of refreshes of the page.FixedEmail Campaigns: Users that are hidden are not being added to a distribution list anym
ImprovedEmail Campaigns: We've added percentages for the overall statisticsFixedA customer profile showed the sent email campaigns all with the same date. Also, they are sorted correctly now.
ImprovedWe've re-factored the handling of backend sending serversWe've cut down on the status messages as some were recorded unnecessarilyTrello plugin: Made it more compatible with our White-Label serviceFixedWe've fixed an issue with re
ImprovedWe've changed the cache threshold for the conversation view for a faster reflection for changesFixedWe've fixed an issue with not showing the proper page when two-factor authentication failedForm-Builder: We've fixed an issue with
In addition to the CSV import, you can now copy & paste email addresses into the re-designed import window. At the same time, you can select one or many labels to add to the new contact record.
NewYou can now keep your distribution lists automatically updated with customers that have a label or belong to a company. This works, as when you add a label to a customer, the email address automatically gets added to the distribution list(s). Subs
We've made a post about all the enhancements and changes since the start of 2021. Head over to https://helpmonks.com/blog/helpmonks-q1-2021-what-a-start/...We hope you like this summary.
The Form-Builder is now available to all usersUse it to create a contact form or a form to add contacts to your distribution list or an automated email drip campaign.We've also added tagging new contacts with labels. Furthermore, forms can also b
ImprovedWe've improved the loading of the contacts. It should now be around 20% faster :)When you filter the contacts by a label you can now choose "select all" and it will only select the ones with the filter. We are also showing how m
ImprovedWe've further improved the import of a CSV for customers and usersFixedWe've fixed an issue with drafts not being removed when edited within a group
No per-user fees. All your data in one place.