product
March 27th, 2021
ImprovedWe've further improved the import of a CSV for customers and usersFixedWe've fixed an issue with drafts not being removed when edited within a group
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
product
March 25th, 2021
ImprovedWe are now showing the proper preview text for outgoing emails to subscribers. We've also enhanced the preview text for emails to customers.Engage Email Campaigns: We've also enhanced the preview text for your email templates. In shor
product
March 23rd, 2021
FixedEngage Email Campaigns: We've fixed an issue with using variables within your email campaigns.Saved Replies: We've fixed an issue where the attachments from the saved reply were not added to the message.Group drafts: There was an issue w
product
March 12th, 2021
NewYou can now double click on a message to open the conversation in a new browser windowWorkflow: We've added the option to check for the CC in the emailWe've also made it so that when you use our website at https://helpmonks.com t
product
March 11th, 2021
ImprovedEngage Sendgrid servers domain change! Instead of "engage.yourdomain", you have to use "e.yourdomain.com" now.The editor will now accept pasted content from Word automaticallyFixWe've fixed an issue with sending out an
product
Email automation is here
Big news! We are happy to announce Email Automation in Helpmonks!The full announcement is at New in Helpmonks: Email Automation
product
Engage Email Automation: Expose actions on user
Within your Automations, you can now see a log of all the activities and actions of the user, e.g., when the user opened the email, clicked on a link, and so forth.
product
February 28th, 2021
NewCampaigns can now be scheduled!Within a customer profile you can now add the user to a distribution list too (previously only to an automated campaign). Also, you now see to which list the user is subscribed to (and can remove the user)The email s
product
February 24th, 2021
NewAdded background color to emails when user right-clicks. Color will stay for 20 seconds after the content menu is closed. This should help with seeing what email was selected when you have a long list of emails.ImprovedThe right sidebar will now s
product
February 23rd, 2021
NewEngage Campaigns: You can now leverage our Sendgrid servers for your campaign emails.We've added the option to reply, leave a note, and forward the email within the preview window.ImprovedWe've added the $message$ and $preheader$ variable
product
Engage Live-Chat: Reports on agents
The report on agents is now live!
product
Engage: Automated Campaigns
Big day! The automated campaigns are now available in Helpmonks!
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