Guides, updates, and tactics for faster customer collaboration.
ImprovedWe've changed the cache threshold for the conversation view for a faster reflection for changesFixedWe've fixed an issue with not showing the proper page when two-factor authentication failedForm-Builder: We've fixed an issue with
In addition to the CSV import, you can now copy & paste email addresses into the re-designed import window. At the same time, you can select one or many labels to add to the new contact record.
NewYou can now keep your distribution lists automatically updated with customers that have a label or belong to a company. This works, as when you add a label to a customer, the email address automatically gets added to the distribution list(s). Subs
We've made a post about all the enhancements and changes since the start of 2021. Head over to https://helpmonks.com/blog/helpmonks-q1-2021-what-a-start/...We hope you like this summary.
The Form-Builder is now available to all usersUse it to create a contact form or a form to add contacts to your distribution list or an automated email drip campaign.We've also added tagging new contacts with labels. Furthermore, forms can also b
ImprovedWe've improved the loading of the contacts. It should now be around 20% faster :)When you filter the contacts by a label you can now choose "select all" and it will only select the ones with the filter. We are also showing how m
ImprovedWe've further improved the import of a CSV for customers and usersFixedWe've fixed an issue with drafts not being removed when edited within a group
ImprovedWe are now showing the proper preview text for outgoing emails to subscribers. We've also enhanced the preview text for emails to customers.Engage Email Campaigns: We've also enhanced the preview text for your email templates. In shor
FixedEngage Email Campaigns: We've fixed an issue with using variables within your email campaigns.Saved Replies: We've fixed an issue where the attachments from the saved reply were not added to the message.Group drafts: There was an issue w
NewYou can now double click on a message to open the conversation in a new browser windowWorkflow: We've added the option to check for the CC in the emailWe've also made it so that when you use our website at https://helpmonks.com t
ImprovedEngage Sendgrid servers domain change! Instead of "engage.yourdomain", you have to use "e.yourdomain.com" now.The editor will now accept pasted content from Word automaticallyFixWe've fixed an issue with sending out an
Big news! We are happy to announce Email Automation in Helpmonks!The full announcement is at New in Helpmonks: Email Automation
Unlimited users. Shared inbox pricing. One place for customer context.