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Helpmonks in Q1 of 2021
We've made a post about all the enhancements and changes since the start of 2021. Head over to https://helpmonks.com/blog/helpmonks-q1-2021-what-a-start/...We hope you like this summary.
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
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Form Builder: Create contact forms or forms to add subscribers to email campaigns
The Form-Builder is now available to all usersUse it to create a contact form or a form to add contacts to your distribution list or an automated email drip campaign.We've also added tagging new contacts with labels. Furthermore, forms can also b
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March 29th, 2021
ImprovedWe've improved the loading of the contacts. It should now be around 20% faster :)When you filter the contacts by a label you can now choose "select all" and it will only select the ones with the filter. We are also showing how m
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March 27th, 2021
ImprovedWe've further improved the import of a CSV for customers and usersFixedWe've fixed an issue with drafts not being removed when edited within a group
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March 25th, 2021
ImprovedWe are now showing the proper preview text for outgoing emails to subscribers. We've also enhanced the preview text for emails to customers.Engage Email Campaigns: We've also enhanced the preview text for your email templates. In shor
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March 23rd, 2021
FixedEngage Email Campaigns: We've fixed an issue with using variables within your email campaigns.Saved Replies: We've fixed an issue where the attachments from the saved reply were not added to the message.Group drafts: There was an issue w
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March 12th, 2021
NewYou can now double click on a message to open the conversation in a new browser windowWorkflow: We've added the option to check for the CC in the emailWe've also made it so that when you use our website at https://helpmonks.com t
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March 11th, 2021
ImprovedEngage Sendgrid servers domain change! Instead of "engage.yourdomain", you have to use "e.yourdomain.com" now.The editor will now accept pasted content from Word automaticallyFixWe've fixed an issue with sending out an
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Email automation is here
Big news! We are happy to announce Email Automation in Helpmonks!The full announcement is at New in Helpmonks: Email Automation
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Engage Email Automation: Expose actions on user
Within your Automations, you can now see a log of all the activities and actions of the user, e.g., when the user opened the email, clicked on a link, and so forth.
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February 28th, 2021
NewCampaigns can now be scheduled!Within a customer profile you can now add the user to a distribution list too (previously only to an automated campaign). Also, you now see to which list the user is subscribed to (and can remove the user)The email s
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February 24th, 2021
NewAdded background color to emails when user right-clicks. Color will stay for 20 seconds after the content menu is closed. This should help with seeing what email was selected when you have a long list of emails.ImprovedThe right sidebar will now s
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