Guides, updates, and tactics for faster customer collaboration.
NewEngage Campaigns: You can now leverage our Sendgrid servers for your campaign emails.We've added the option to reply, leave a note, and forward the email within the preview window.ImprovedWe've added the $message$ and $preheader$ variable
The report on agents is now live!
Big day! The automated campaigns are now available in Helpmonks!
We've now added the option to modify Labels of a customer in the sidebar of an email thread.
We've now moved the notification to the bottom right corner as we've seen that the upper right corner can become quite busy.
We've now added a separate setting for the default status and default assignee when you create a note. Please note: This is not a separate status and assignee definition for the note. These settings apply to the message.That said, it will allow y
ImprovedWe've improved the parsing of some emails that contained a lot of hidden [if mso] tags. 99.9% of the time, they display properly within Helpmonks and it only became apparent when the email was forwarded and the end-user used Outlook.Fixed
ImprovedThe newly introduced mailbox setting for setting a default status and assignee was a copy of the "reply" option and thus did not explain it properly. We've now updated it to explain its purpose better.We saw that the performance
What exactly is a knowledge base, and why do you need one? What should you put in it? How should you organize it? There are many questions with answers here.
NewWe now have different options for the default status and default assignment for composing or forwarding an email.FixedA stupid bug was not showing your signature for your mailboxes within your profile. We apologize for that.
ImprovedIf there are no labels within a mailbox, we now automatically hide the "add a label" and "move to label folder" buttons, too.We are now pre-filling the values of selected mailboxes, statuses, etc., of a previous search int
NewEngage Email Campaigns: You can now customize the preview text. Users see this preview text right underneath the subject in most email clients.Engage Email Campaigns: Your email subject is automatically added as your HTML template's title.Impr
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