product
Moving notification to the bottom right corner
We've now moved the notification to the bottom right corner as we've seen that the upper right corner can become quite busy.
Helpmonks Blog
Guides, updates, and tactics for faster customer collaboration.
product
Add a setting that sets the default status/assignee dropdown when adding a note
We've now added a separate setting for the default status and default assignee when you create a note. Please note: This is not a separate status and assignee definition for the note. These settings apply to the message.That said, it will allow y
product
February 18th, 2021
ImprovedWe've improved the parsing of some emails that contained a lot of hidden [if mso] tags. 99.9% of the time, they display properly within Helpmonks and it only became apparent when the email was forwarded and the end-user used Outlook.Fixed
product
February 17th, 2021
ImprovedThe newly introduced mailbox setting for setting a default status and assignee was a copy of the "reply" option and thus did not explain it properly. We've now updated it to explain its purpose better.We saw that the performance
email marketing
What is a Knowledge Base?
What exactly is a knowledge base, and why do you need one? What should you put in it? How should you organize it? There are many questions with answers here.
product
February 12th, 2021
NewWe now have different options for the default status and default assignment for composing or forwarding an email.FixedA stupid bug was not showing your signature for your mailboxes within your profile. We apologize for that.
product
February 11th, 2021
ImprovedIf there are no labels within a mailbox, we now automatically hide the "add a label" and "move to label folder" buttons, too.We are now pre-filling the values of selected mailboxes, statuses, etc., of a previous search int
product
February 9th, 2021
NewEngage Email Campaigns: You can now customize the preview text. Users see this preview text right underneath the subject in most email clients.Engage Email Campaigns: Your email subject is automatically added as your HTML template's title.Impr
product
February 5th, 2021
NewEngage: Add users to a distribution list from the customer list and the email conversation sidebarTo-Dos: You now have the option to filter by an assignee under the "Assigned to others" sectionFixesWe've fixed an issue with replying
product
Marketing: Distribution list changes
We've enhanced the distribution list section for email campaigns so that you can manage your users directly. Adding users is also done by either searching for the user, adding all users of a company, or by selecting users with a label.
product
Introducing Helpmonks SMTP servers powered by Sendgrid
It's our great pleasure to introduce Helpmonks SMTP servers powered by Sendgrid.With it, you now have the option to use our new SMTP servers powered by Sendgrid for every account and plan. Go to your mailbox SMTP settings and switch to benefit from o
product
A new right sidebar for your email conversations
We've re-designed the right sidebar to emphasize the most relevant information.
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