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Announcing new reports in Helpmonks
As Helpmonks continues to grow ). Today, we are excited to announce the availability of new reports in Helpmonks. More insight and a brand new user detailed
Helpmonks product updates
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New in Helpmonks: Merge and link conversations
Good news. You can now merge conversations in Helpmonks . Also, there is an option to link to other email conversations. With merging and linking you now hav
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What's new in Helpmonks
We've made lots of enhancements to Helpmonks was to be able to use dynamic variables in your signatures. We are happy to announce that this is now available
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New in Helpmonks: Collision Detection
We are very excited to announce that the #1 requested feature for Helpmonks , you will now see a status when someone is viewing a conversation which is also
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New in Helpmonks: Create an individual user signature for each mailbox
Here is another feature that many Helpmonks users requested —the option to create different user signature per mailbox. With this new option, our users are n
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Several Helpmonks updates that will help you and your team to work faster
Over the last few weeks, we've made several updates to Helpmonks . Some are new options, and some are changes to the user interface of Helpmonks to help you
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A word on your privacy and security at Helpmonks
Recently, we've been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that
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New in Helpmonks: Open Tracking
We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tr
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New in Helpmonks: More options when you reply or compose a new message
We've been very busy lately here at Helpmonks and I'm happy to announce a few new features today. Action after a reply The option to either “stay in the curr
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New in Helpmonks: Mark messages as answered/unanswered
As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client. It doesn't he
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New in Helpmonks: Color your mailboxes
The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight
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New in Helpmonks: New dashboard
We've been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, w