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What should we build next?
Here at Helpmonks we value our customer's requirements above anything else. While this might be a marketing slogan for some, we take this seriously and there
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Small update for company users
While we are on our way to open up Helpmonks to broader integration (Zapier, Custom Fields, Custom Application, etc.) here is a small new feature that some o
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It's here: Change the TO on any conversation
We are excited to announce that one of the most requested options is finally available in Helpmonks , i.e. you can now change the “TO” in the web app itself.
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Making adding new labels easier
Many of our customers use labels to further categorize their team emails. As labels are not bound to a user, but to the whole shared inbox . As labels are fr
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Performance improvement for your emails
We just pushed an update to our Helpmonks servers that increases the rendering of all emails by 20% – 40%. Furthermore, you should see that your HTML emails
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United and Star Alliance
Update: United responded to this and I've posted their reply at the end. Being a 1k United member has its perks. You get free economy plus seating, six globa
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Send a new message from your shared inbox in your email client
So far, you had to use the Helpmonks web app with the new “#new” command to create the new message. For example, to send a new message coming from your mailb
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More power to email forwarding in Helpmonks
As of immediately, any email you forward to a Helpmonks shared inbox will parse the header and will set the TO address to the email address you received the
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Enabling SSL for all on our hosted platform
Back in 2008 when we started with the Razuna hosted platform using SSL was a unique option. Something we felt justified to ask our customers to pay an additi
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Tools I use - Laptop
I recently moved back to an Apple laptop after my experience with the XPS13 and Linux with the Retina display. I know what some of you might say, after all t
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Why workflows will change your team's email habits
Helpmonks . Harry wants to automatically assign emails with a subject containing “bow” to Denise McCort, and add a note to them as well. Using a workflow all
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Schedule Emails
We are very excited to announce that “Reminders” — one of my favourite feature — is now available in Helpmonks. Add a reminder to an email and don't lose tra