Guides, updates, and tactics for faster customer collaboration.
Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressfu
Don't be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/r
We've overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tight
Nobody loves having to go through customer support, notreally. Customer service teams have to adapt and make themselves as available as possible so that ever
Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, buil
As some of you might know, we've been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcomin
There's no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead
Here at Helpmonks, we live and breathe our shared mailbox product ). Here are some enhancements you might have missed from the last few weeks; Add multiple e
We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders
We are thrilled to announce the availability of labels for your customer records . Just as with emails, you are now able to filter customers by labels and or
The following is my personal opinion. I'm not affiliated with any of the companies mentioned below, nor did anyone pay me for this post. Are you currently lo
While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today . The Helpmonks Workgroup feature h
No per-user fees. All your data in one place.