Guides, updates, and tactics for faster customer collaboration.
We always go by the saying, “sending the right things, to the right people, at the right time.” It's a fair statement, though, because without the right timi
Helpmonks Engage – the Email Marketing Platform that included emails, customer
Customer service is what makes or breaks a company's reputation, and if you don't know how to deliver excellent customer service via email, you might want to
With today's update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved repl
Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we've overhauled them
We all know when a customer reaches your website, they're going to do one of two things if and when they need help – Call your number, or search vigorously f
You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device,
We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks accoun
Emails nowadays are addictive! We tend to check our work emails when we are relaxing at home, and we like to catch up on emails from the night before, the mo
We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post and pledged that
Merely two weeks ago, we released the enhanced To-Dos , and we are already back with some more enhancements. A To-Do description, a new “ Upcoming” list, and
Remote work is hard sometimes, let's face it. The hardest thing in the world right now feels like trying to concentrate for 6, 7, 8 hours while working from
No per-user fees. All your data in one place.