An update on how we parse the reply-to header for incoming emails

On the reply-to header

As you might know, you can use the reply-to in your email client to advise the recipient that any responses should go to your reply-to email address.

Helpmonks has always respected the reply-to header, but we've made now the following changes:

1. Suppose the reply-to email address is the same as the email address of your mailbox in Helpmonks. In that case, we discharge the reply-to address and replace it with the sender's email address.
2. Unfortunately, the reply-to is often misused (see below). Hence, we are now detecting this and set the reply-to email address to the sender's email address.

Please let us know if you have any questions or feedback. As always thank you for using Helpmonks.