Helpmonks Logo

A faster and more secure email platform

A faster and more secure email platform

Over the past 10 days, our infrastructure came under an intense and sustained botnet attack. To protect your data and ensure uninterrupted service, we made the decision to execute an emergency migration to Cloudflare's enterprise security platform. This migration has now been completed, and while we worked diligently to minimize disruption, you may have experienced some temporary service issues during the transition. We sincerely appreciate your patience during this critical period.

We want to assure you that throughout this migration:

  • Your data remained secure and encrypted
  • Zero data was compromised during the attack or migration
  • Service continuity was our top concern at every step
  • No emails were lost during the transition

Why Cloudflare?

Cloudflare is the industry-leading security solution trusted by millions of websites worldwide, including major enterprises and Fortune 500 companies. Their infrastructure protects against DDoS attacks, malicious bots, and security threats at a scale that few providers can match. This migration represents a significant upgrade to our security posture and positions us to deliver even more reliable email service moving forward.

What This Means for Your Email Management

This migration brings powerful new benefits to your email operations:

  • Faster Email Processing & Delivery – Your emails are now processed through Cloudflare's global network of data centers, ensuring faster sending speeds and reduced latency from the location closest to your recipients
  • Enhanced Email Security – All your email infrastructure is now automatically protected by Cloudflare's enterprise-grade security network, safeguarding against DDoS attacks, malicious threats, spam, and phishing attempts
  • Improved Global Deliverability – Your emails are now delivered through over 330 global locations compared to our previous 3 locations, dramatically improving deliverability rates and inbox placement for your recipients worldwide

Thank You

We know that reliable email delivery is critical to your business operations. Any disruption to your email workflow is not something we take lightly, and we've worked around the clock to minimize any impact during this transition. Your business depends on our platform, and we're deeply committed to being the stable, secure foundation you need for your email communications.

Your trust and business mean everything to us. We appreciate your patience during this critical security enhancement, and we're confident that this infrastructure upgrade will deliver faster, more reliable email service for years to come.

If you have any questions or concerns about this migration, please don't hesitate to reach out to our support team. We're here for you.

Nitai

Nitai

Founder & CEO of Helpmonks. Serial Entrepreneur. Getting things done.