Helpmonks product updates
We've now added a separate setting for the default status and default assignee when you create a note. Please note: This is not a separate status and assignee definition for the note. These settings apply to the message.That said, it will allow y
ImprovedWe've improved the parsing of some emails that contained a lot of hidden [if mso] tags. 99.9% of the time, they display properly within Helpmonks and it only became apparent when the email was forwarded and the end-user used Outlook.Fixed
ImprovedThe newly introduced mailbox setting for setting a default status and assignee was a copy of the "reply" option and thus did not explain it properly. We've now updated it to explain its purpose better.We saw that the performance
NewWe now have different options for the default status and default assignment for composing or forwarding an email.FixedA stupid bug was not showing your signature for your mailboxes within your profile. We apologize for that.
ImprovedIf there are no labels within a mailbox, we now automatically hide the "add a label" and "move to label folder" buttons, too.We are now pre-filling the values of selected mailboxes, statuses, etc., of a previous search int
NewEngage Email Campaigns: You can now customize the preview text. Users see this preview text right underneath the subject in most email clients.Engage Email Campaigns: Your email subject is automatically added as your HTML template's title.Impr
NewEngage: Add users to a distribution list from the customer list and the email conversation sidebarTo-Dos: You now have the option to filter by an assignee under the "Assigned to others" sectionFixesWe've fixed an issue with replying
We've enhanced the distribution list section for email campaigns so that you can manage your users directly. Adding users is also done by either searching for the user, adding all users of a company, or by selecting users with a label.
It's our great pleasure to introduce Helpmonks SMTP servers powered by Sendgrid.With it, you now have the option to use our new SMTP servers powered by Sendgrid for every account and plan. Go to your mailbox SMTP settings and switch to benefit from o
We've re-designed the right sidebar to emphasize the most relevant information.
We've made finding custom records, within the customer screen and when composing an email, much faster.Creating a new To-Do will now automatically assign it to you.We've fixed an issue with saving drafts when you are in a Group section.
Engage Live-Chat: Changed some of the icons to reflect the meaning of the navigation better We fine-tuned the selection of emails after applying an action further. We've fixed an issue with loading attachments