Helpmonks product updates
The Form-Builder is now available to all usersUse it to create a contact form or a form to add contacts to your distribution list or an automated email drip campaign.We've also added tagging new contacts with labels. Furthermore, forms can also b
ImprovedWe've improved the loading of the contacts. It should now be around 20% faster :)When you filter the contacts by a label you can now choose "select all" and it will only select the ones with the filter. We are also showing how m
ImprovedWe've further improved the import of a CSV for customers and usersFixedWe've fixed an issue with drafts not being removed when edited within a group
ImprovedWe are now showing the proper preview text for outgoing emails to subscribers. We've also enhanced the preview text for emails to customers.Engage Email Campaigns: We've also enhanced the preview text for your email templates. In shor
FixedEngage Email Campaigns: We've fixed an issue with using variables within your email campaigns.Saved Replies: We've fixed an issue where the attachments from the saved reply were not added to the message.Group drafts: There was an issue w
NewYou can now double click on a message to open the conversation in a new browser windowWorkflow: We've added the option to check for the CC in the emailWe've also made it so that when you use our website at https://helpmonks.com t
ImprovedEngage Sendgrid servers domain change! Instead of "engage.yourdomain", you have to use "e.yourdomain.com" now.The editor will now accept pasted content from Word automaticallyFixWe've fixed an issue with sending out an
Big news! We are happy to announce Email Automation in Helpmonks!The full announcement is at New in Helpmonks: Email Automation
Within your Automations, you can now see a log of all the activities and actions of the user, e.g., when the user opened the email, clicked on a link, and so forth.
NewCampaigns can now be scheduled!Within a customer profile you can now add the user to a distribution list too (previously only to an automated campaign). Also, you now see to which list the user is subscribed to (and can remove the user)The email s
NewAdded background color to emails when user right-clicks. Color will stay for 20 seconds after the content menu is closed. This should help with seeing what email was selected when you have a long list of emails.ImprovedThe right sidebar will now s
NewEngage Campaigns: You can now leverage our Sendgrid servers for your campaign emails.We've added the option to reply, leave a note, and forward the email within the preview window.ImprovedWe've added the $message$ and $preheader$ variable