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Email automation is here
Big news! We are happy to announce Email Automation in Helpmonks!The full announcement is at New in Helpmonks: Email Automation
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Engage Email Automation: Expose actions on user
Within your Automations, you can now see a log of all the activities and actions of the user, e.g., when the user opened the email, clicked on a link, and so forth.
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February 28th, 2021
NewCampaigns can now be scheduled!Within a customer profile you can now add the user to a distribution list too (previously only to an automated campaign). Also, you now see to which list the user is subscribed to (and can remove the user)The email s
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February 24th, 2021
NewAdded background color to emails when user right-clicks. Color will stay for 20 seconds after the content menu is closed. This should help with seeing what email was selected when you have a long list of emails.ImprovedThe right sidebar will now s
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February 23rd, 2021
NewEngage Campaigns: You can now leverage our Sendgrid servers for your campaign emails.We've added the option to reply, leave a note, and forward the email within the preview window.ImprovedWe've added the $message$ and $preheader$ variable
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Engage Live-Chat: Reports on agents
The report on agents is now live!
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Engage: Automated Campaigns
Big day! The automated campaigns are now available in Helpmonks!
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Option to add and remove customer labels in the right sidebar
We've now added the option to modify Labels of a customer in the sidebar of an email thread.
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Moving notification to the bottom right corner
We've now moved the notification to the bottom right corner as we've seen that the upper right corner can become quite busy.
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Add a setting that sets the default status/assignee dropdown when adding a note
We've now added a separate setting for the default status and default assignee when you create a note. Please note: This is not a separate status and assignee definition for the note. These settings apply to the message.That said, it will allow y
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February 18th, 2021
ImprovedWe've improved the parsing of some emails that contained a lot of hidden [if mso] tags. 99.9% of the time, they display properly within Helpmonks and it only became apparent when the email was forwarded and the end-user used Outlook.Fixed
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February 17th, 2021
ImprovedThe newly introduced mailbox setting for setting a default status and assignee was a copy of the "reply" option and thus did not explain it properly. We've now updated it to explain its purpose better.We saw that the performance