Some call them Canned Responses or Email-Templates; we call them Saved Replies. Whatever you call them, you will be happy to know that we’ve overhauled them now and added grouping and other features. Besides, with today’s update to the new editor, you can search for saved

With today’s update, we are releasing a brand new version of our editor. The editor brings faster performance, an optimized interface, and our new saved replies search and grouping feature. The first thing you notice when you compose a new email the next time in Helpmonks is that

We are excited to introduce the new Jump menu to Helpmonks. With the new Jump menu, you can find anything quickly or go anywhere within your Helpmonks account with ease. For example, to search for anything, bring up the new Jump menu (with ctrl+/ or cmd+/ on macOS) and start

You can now schedule your emails in Helpmonks to be sent at a later date and time. This feature is available to every user in Helpmonks and on every device, be it desktop or mobile. To schedule an email, write your email as you usually do, then schedule it to

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I’m

Merely two weeks ago, we released the enhanced To-Dos, and we are already back with some more enhancements. A To-Do description, a new “Upcoming” list, and overall tweaks and improvements are now available. As with any other tool in Helpmonks, the team here is using it daily, and

We’ve overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level. The To-Do

Here at Helpmonks, we live and breathe our shared mailbox product daily, and as such, our team continues to improve and add features to the product. So much so, that we almost release something new weekly (you can check this on the Helpmonks RoadMap). Here are some enhancements you might

We are very excited to announce our latest new feature for your shared mailbox in Helpmonks – your labels are now also folders. Having labels act as folders means that you can move emails to a label and are no longer limited to the default folders. Moving one or many

We are thrilled to announce the availability of labels for your customer records. Just as with emails, you are now able to filter customers by labels and organize them the way you want. While this might sound trivial at first, the benefit of labeling your customer records will show when

While many organizations have started to settle into having their teams work from home, we are releasing WORKGROUPS today. The Helpmonks Workgroup feature helps remote teams to work even more efficiently remotely within their shared mailboxes. With Workgroups, you can create groups for your users, which in turn get access

In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service – Helpmonks. In case you don’t know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many

At Helpmonks, we think email is a great communication tool. I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack – one of many instant communication tools that try to replace email. Despite the high usage

Inspired by our recent visit to one of our customers where some of the users worked on older computers with lower resolutions, we embarked on a journey to provide more screen real-estate in Helpmonks. The result of this, among some other UI enhancements, is that you can now resize the

We just released an exciting new feature that we’ve been working in recent weeks – Request Approval before Sending. How it works is that you can set certain users to have to request approval before their message gets sent out to the client. You set this within the