email marketing
What is a Knowledge Base?
What exactly is a knowledge base, and why do you need one? What should you put in it? How should you organize it? There are many questions with answers here.
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February 12th, 2021
NewWe now have different options for the default status and default assignment for composing or forwarding an email.FixedA stupid bug was not showing your signature for your mailboxes within your profile. We apologize for that.
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February 11th, 2021
ImprovedIf there are no labels within a mailbox, we now automatically hide the "add a label" and "move to label folder" buttons, too.We are now pre-filling the values of selected mailboxes, statuses, etc., of a previous search int
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February 9th, 2021
NewEngage Email Campaigns: You can now customize the preview text. Users see this preview text right underneath the subject in most email clients.Engage Email Campaigns: Your email subject is automatically added as your HTML template's title.Impr
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February 5th, 2021
NewEngage: Add users to a distribution list from the customer list and the email conversation sidebarTo-Dos: You now have the option to filter by an assignee under the "Assigned to others" sectionFixesWe've fixed an issue with replying
product
Marketing: Distribution list changes
We've enhanced the distribution list section for email campaigns so that you can manage your users directly. Adding users is also done by either searching for the user, adding all users of a company, or by selecting users with a label.
product
Introducing Helpmonks SMTP servers powered by Sendgrid
It's our great pleasure to introduce Helpmonks SMTP servers powered by Sendgrid.With it, you now have the option to use our new SMTP servers powered by Sendgrid for every account and plan. Go to your mailbox SMTP settings and switch to benefit from o
product
A new right sidebar for your email conversations
We've re-designed the right sidebar to emphasize the most relevant information.
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January 30th, 2021
We've made finding custom records, within the customer screen and when composing an email, much faster.Creating a new To-Do will now automatically assign it to you.We've fixed an issue with saving drafts when you are in a Group section.
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January 4th, 2021
Engage Live-Chat: Changed some of the icons to reflect the meaning of the navigation better We fine-tuned the selection of emails after applying an action further. We've fixed an issue with loading attachments
email marketing
10 Ways to Motivate Your Remote Team
We'll break down the benefits of remote teams before explaining why employee engagement is so essential. Then, we'll give you 10 of our best tips for motivat
email marketing
Custom sorting, custom FLOW, more power to email marketing, and more
Just in time for the end of July here are the latest enhancements to our team collaboration platform. Custom filters for each email view That's right, each v