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Welcome to June: Part 1

Welcome to the first update in June. Here is what we just published:

New

  • We’ve updated the screen for adding a new user. You can now add the password at the dame time (we add a random one by default). Also, we enhanced some behind-the-scenes triggers when adding a new user. Here is how this looks now:



  • While we think our shortcuts are a great way to quickly navigate within Helpmonks and take action on messages, we fulfilled a customer request to have an option to disable all shortcuts. Hence, you will find a new option within your user profile settings to disable shortcuts.


Fixes

  • We’ve fixed an issue that didn’t update an existing user setting properly

  • We’ve fixed an issue with attachments upon forwarding a message

  • We’ve fixed an issue with adding new attachments upon forwarding a message

  • We’ve fixed an issue with the shortcut for forwarding a message triggering multiple times

  • We’ve fixed an issue with scheduling a reply with a custom date

  • We’ve fixed an issue with drafts showing up again, despite the message already being sent

Bug fixNew featureHelpmonks 3.0
Major design changes and performance updates
This release includes many product improvements and updates, which is part of our commitment to continuous product improvement and user feedback.
EnhancementNew featureHelpmonks 3.0
Helpmonks email software with EU and US data center
Now available: EU data center
We are pleased to inform you about our latest service update. As part of our expansion plans for our email management, a EU data center for email hosting is now available
Helpmonks - retention policies
New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
New featureHelpmonks 3.0
Helpmonks login with a magic link
Introducing Magic Links for passwordless login
The Magic Link login process provides a seamless experience and allows for effortless login. You can now use Magic Links to log in to your Helpmonks account.
New featureHelpmonks 3.0
 
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