Moving on with releases

Now that the migration is behind us and all the network issues are resolved as well, we are rolling ahead with improving Helpmonks and resolving the reported bugs and requests.

First off, we’ve fixed the split panel for v3. Somehow this got all messed up with a recent update. Now it works as expected again and you will be able to resize it properly so that also the emails show properly. There are still things to work on in that view but that was a big UI issue.

Secondly, before the migration, we announced plans to move our SMTP service. However, we noticed that some of you have issues with it. Hence, we recently migrated to new SMTP servers (our own) and made changes to our DNS. We also create DKIM automatically for you. This should also work for SPF. Though, we highly recommend to set SPF DNS records.

The SMTP change also had an effect on our marketing platform and we just released an update whereby you can use any of your mailbox email addresses for your email marketing campaigns. Additionally, you can verify another email address as well. If you plan on sending out email campaigns we cannot recommend a proper DNS setup enough (please contact us if you have any questions).

Lastly, we also fixed some bugs. For instance, sending out scheduled email campaigns and more.

As always please let us know if you have any questions or comments.

Helpmonks Knowledge Base Homepage
Now available: Knowledge Base with enhanced Live Chat Widget
Have you ever wanted to create a documentation site that is quick and easy to set up and should just work? You can now do so with the new Knowledge Base within Helpmonks
Helpmonks shortcuts
The latest update to enhance your mail workflow in Helpmonks
Here are the latest updates for your favorite team collaboration platform. This time, we enhanced the shortcuts, the performance of emails and files and more.
Updated dashboard in Helpmonks
Updated Dashboard and new languages
In this update, you will find an updated Dashboard, among updated translations, we added Spanish and Italian language for Helpmonks and a performance increase.
Helpmonks - workflow rules for email campaigns
Custom sorting, custom FLOW, more power to email marketing, and more
Now available: Custom sorting, custom FLOW, and more power to email marketing with workflow rules.
Helpmonks - new sidebar, dark theme, enhanced log view
New sidebar options and improved dark theme
This is the latest update with a new sidebar, enhanced dark theme, and a new log view that shows all the activities of your team.
Helpmonks - Landing Pages are here
Now available: Landing pages
Have you ever wanted to create a quick page to collect responses or have a page for users to subscribe to your newsletters? If so, you will love the new landing pages
Welcome to June Part 2: Landing pages are here and you can now filter your lists by your mailbox
Greetings everyone,I hope you are enjoying the outside a bit now that we got warm weather all over. We are definitely inspired by our recent new features. Witho
Welcome to June: Part 1
Welcome to the first update in June. Here is what we just published:NewWe’ve updated the screen for adding a new user. You can now add the password at the dame
New features, improvements, and fixes
NewWe’ve added now a new option to always share your drafts with your team by default.We’ve added some new text and background colors to the editor.ImprovedWe c
Some more UI related updates
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Mailbox overview and split panel
We just released another update to the mailbox overview. Now you will see all your mailboxes expanded (up to 80 mailboxes). They will be sorted by name or by be
A lot of small things make it a bug update
We just updated Helpmonks with a ton of small improvements and bug fixes. Here is the rundown:A new mailbox overview (see our dedicated post on this).Split view
Another update for your email marketing campaigns
We all know that your domain will get flagged when users mark your email as spam. However, what is less known is that a high bounce rate is another figure email
Marketing Campaigns in Helpmonks 3.0
In light of our new SMTP servers, we have now changed how you can send email campaigns. Instead of having to create DNS records (potentially involving your IT t
Helpmonks 3.0: Updated list view and pagination
Based on your feedback we’ve made some further changes on how to display your conversations and enhanced other parts of the system along with the obligatory fix
 
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