Helpmonks updates, Nov. 10th, 2023

Enhancements:

  • We have added a small text notation to messages that originate from a follow-up email sequence so you don’t think someone hijacked your messages.

Fixes:

  • We somehow managed to hide the SLA banner within the message thread. Of course, no one knows who did it 😇 In any case, the SLA banner shows again.
  • The real-time updates (showing labels and content of certain dropdown menus) weren’t always working, i.e., we removed your browser cache a bit too much too many times. This should now be resolved, also.
  • We fixed an issue displaying the latest email campaign within a customer profile.
  • We also fixed an issue sending a test message from the email campaign editor.
  • Lastly, we fixed an issue, whereas follow-up sequences were sent out, but the message itself was not shown in the email thread itself (if you choose “send as a reply”).

Infrastructure:

  • We made significant updates to our caching servers and increased the throughput of all real-time services. This results in a snappier navigation for you in the browser.

Helpmonks - retention policies
New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
Helpmonks login with a magic link
Introducing Magic Links for passwordless login
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Helpmonks updates, Nov. 16th, 2023
This Helpsmonks update includes several enhancements and bug fixes we released over the last couple of weeks.
Helpmonks - public link
New in Helpmonks: Public links and vCards for Contacts
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Helpmonks Email CRM updated
The new Helpmonks email CRM
Over four years ago, we added CRM capabilities to Helpmonks, allowing customers to track sales activities within their emails. The new enhanced version takes it further
Helpmonks - macOS Safari app
Helpmonks and macOS Sonoma
The latest macOS version features "Safari Apps". We are here to let you know that a Helpmonks Safari App is fully supported and works great with Helpmonks.
Enhanced compose options
We've been quite busy over the summer and can finally share with you what is enhanced and what's new. However, instead of creating some huge, long post,
Helpmonks - add many notes to emails, contacts, or companies
Multiple notes for contacts and companies
As of immediately, we enhanced the option to add a note to a contact or a company with being able to add multiple notes.
Helpmonks community for email management
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Our new forum for Helpmonks customers has been (re)launched! It's the perfect place to connect about email management.
Helpmonks - assigned emails made easy
The re-design edition
We made a lot of UI enhancements to our customer engagement system in the last few weeks. Click here to read all about them.
New price plans with all features in all plans
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Hey everyone! I wanted to share some exciting news about our new price plans. We've been working hard to create the most flexible and affordable options for
Helpmonks - shared inbox for teams
Helpmonks Enhancements: User section and enhanced security
I am thrilled to share some updates about Helpmonks. Our team has worked tirelessly to improve your experience with Helpmonks and implement significant changes
What happened on April 5th, 2023?
An explanation of what happened with the outage on April 5th, 2023, and what we have done so that it will not happen again.
Helpmonks - email sequences for follow-up emails
The new enhanced email sequences are here
With the enhanced email sequences in Helpmonks, you and your team can create automated follow-up emails for sales, marketing, and support.
Helpmonks - powerful file & attachment browser built in
File browser, Re-designed search & PDF and Word indexing
We are excited to announce several significant enhancements to our email management platform - a powerful email attachment and media library browser, a re-designed search
 
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