Helpmonks - shared inbox for teams

Helpmonks Enhancements: User section and enhanced security

I am thrilled to share some updates about Helpmonks. Our team has worked tirelessly to improve your experience with Helpmonks and implement significant changes to enhance its performance.

As you may have noticed, Helpmonks got faster in the last few weeks as we have shaved off some of the data we store and re-factored how to retrieve it when needed. One major part of this was to reduce our dependency on some of the micro-services we were running (which caused our unfortunate outage last month).

Now that this is done, we are ready to share updates over the last few weeks. We decided to post short updates rather than lengthy posts, as we know how busy you are.

New in Helpmonks v3: Updated user listing and mailbox panel

We just released an enhanced user listing page with a much faster list and our advanced search engine (the same engine that powers the contacts and the file search within Helpmonks and in our Digital Asset Management System - Razuna).

Using the new search engine for users significantly improved the list performance, resulting in faster loading times, especially for customers with more than 50 team members.

Furthermore, we split the view between active and inactive users so that you don't need to deal with records that fill up the view and are irrelevant (at the moment, at least).

Helpmonks - profile section

Moreover, we've added a mailbox overview within the profile, so you see all the mailboxes that the user belongs to and, at the same time, add or remove a user from a mailbox. Doing so brings the user profile in line with the profile section of Helpmonks v2.

General security enhancements

Lastly, we enhanced our security measures to protect your data better. We understand the importance of keeping your information secure, and we've added additional layers of protection to ensure that you can trust us with your data.

We are confident that these updates will elevate your experience with our product. Our team is dedicated to continuously improving our product, so if you have any questions or feedback, please don't hesitate to contact our support team.

Thank you for choosing our product.

Best regards, your Helpmonks team.

Major design changes and performance updates
This release includes many product improvements and updates, which is part of our commitment to continuous product improvement and user feedback.
Helpmonks email software with EU and US data center
Now available: EU data center
We are pleased to inform you about our latest service update. As part of our expansion plans for ourĀ email management, a EU data center for email hosting is now available
Helpmonks - retention policies
New in Helpmonks: Retention policies
We are excited to share that we have recently implemented Retention policies in Helpmonks. Retention policies allow to automatically remove conversations based on time.
Helpmonks login with a magic link
Introducing Magic Links for passwordless login
The Magic Link login process provides a seamless experience and allows for effortless login. You can now use Magic Links to log in to your Helpmonks account.
Helpmonks updates, Nov. 16th, 2023
This Helpsmonks update includes several enhancements and bug fixes we released over the last couple of weeks.
Helpmonks - public link
New in Helpmonks: Public links and vCards for Contacts
We have some exciting news to share with you. You can now share your email conversations with others and easily download contact information in vCard format.
Helpmonks updates, Nov. 10th, 2023
We continue to improve Helpmonks. Here are the most recent updates with fixes for real-time email services, email marketing, and more.
Helpmonks Email CRM updated
The new Helpmonks email CRM
Over four years ago, we added CRM capabilities to Helpmonks, allowing customers to track sales activities within their emails. The new enhanced version takes it further
Helpmonks - macOS Safari app
Helpmonks and macOS Sonoma
The latest macOS version features "Safari Apps". We are here to let you know that a Helpmonks Safari App is fully supported and works great with Helpmonks.
Enhanced compose options
We've been quite busy over the summer and can finally share with you what is enhanced and what's new. However, instead of creating some huge, long post,
Helpmonks - add many notes to emails, contacts, or companies
Multiple notes for contacts and companies
As of immediately, we enhanced the option to add a note to a contact or a company with being able to add multiple notes.
Helpmonks community for email management
The (re)launch of the Helpmonks community
Our new forum for Helpmonks customers has been (re)launched! It's the perfect place to connect about email management.
Helpmonks - assigned emails made easy
The re-design edition
We made a lot of UI enhancements to our customer engagement system in the last few weeks. Click here to read all about them.
New price plans with all features in all plans
Introducing new plans that provide more value to you
Hey everyone! I wanted to share some exciting news about our new price plans. We've been working hard to create the most flexible and affordable options for
What happened on April 5th, 2023?
An explanation of what happened with the outage on April 5th, 2023, and what we have done so that it will not happen again.
What can we do for you?
Found an issue or need an answer? Let us know here. We'll be happy to reply.