When dealing with a large number of tickets, one of the most important factors is time efficiency. Here is a simplified guide on how to get your team members notified when no one replied to a customer.
- On your Mailbox Setting, select Workflows then click the Create a New Workflow button.
![](https://app.helpmonks.com/file/remote?s=71ae5cea776e8f3f4ef17555395059c4&e=&n=1662099757637.png)
If you are using the new Helpmonks interface, go to the Mail section and select the Mailboxes tab. Then, click the Mailbox Setting (gear icon) and choose Workflows/Rules. Click the Create a New Workflow button to proceed.
![](https://app.helpmonks.com/file/remote?s=82ab6fbbc43ad3ce52dcd086cd60e41f&e=&n=1662099975699.png)
- Next, name the workflow and select the segment "Trigger based on time" and define how long you prefer this to be.
![](https://app.helpmonks.com/file/remote?s=5995ede8c183263ef2f1460e67a7c1b3&e=&n=1662100000276.png)
- Under 'Conditions’, you may leave the field unselected, so this workflow could be applied to all messages.
- Lastly, under Actions click the option pointed below and select the users or all users to notify on a conversation.
![](https://app.helpmonks.com/file/remote?s=dcd1a10fa0380610a38bb31acec553b2&e=&n=1662100030391.png)
You also have an option to add multiple actions i.e assign the conversation to a user, add a note, or add a label.
Last updated on Sep. 23rd, 2022
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