WORKFLOW: Notify team members when no one replied to a customer

When dealing with a large number of tickets, one of the most important factors is time efficiency. Here is a simplified guide on how to get your team members notified when no one replied to a customer.

If you are using the new Helpmonks interface, go to the Mail section and select the Mailboxes tab. Then, click the Mailbox Setting (gear icon) and choose Workflows/Rules. Click the Create a New Workflow button to proceed.

You also have an option to add multiple actions i.e assign the conversation to a user, add a note, or add a label.

Last updated on Sep. 23rd