Marketing
To ensure that your emails are delivered successfully and safeguard your domain, it is crucial to inform other email services about your identity and the authorized senders on your behalf. This can be accomplished by creating records in your DNS (Domain Name System) server.
Other mail servers can verify that your emails come from a trustworthy source, your domain, by automatically resolving email headers, SPF, and DKIM entries.
With the DNS records provided by our service, you do not need to create dedicated SPF or DKIM records or anything else, as everything is handled automatically.
Our DNS records for the HMS subdomain are set up to ensure that they do not interfere with your other mail records. This means that you can rest easy knowing that your domain will remain unaffected by any potential issues arising from using our DNS records.
When we see that those DNS records have been created, we will automatically switch the sending domain, and your emails will be sent from your domain. This will help ensure that your emails are recognized as legitimate and increase the likelihood of successful delivery while protecting your domain.
It's important to note that adding SPF and DKIM records alone cannot guarantee that your emails will not be marked as spam or legitimate!
How to add DNS records
Please add the following records to your DNS server. By doing so, you will automatically comply with SPF, DKIM, and DMARC, ensuring a 100% compliance rate.
For instance, if you own the domain restaurant.com, you would create the following CNAME records:
| hms.restaurant.com | CNAME | hms.helpmonks.com. |
| hms1._domainkey.restaurant.com
|
CNAME | hms1._domainkey.helpmonks.com.
|
| hms2._domainkey.restaurant.com | CNAME | hms2._domainkey.helpmonks.com. |
(The dot at the end of helpmonks.com is not a typo as some DNS providers do not append it automatically, though it is required.)
When done, return to your mailbox setting in Helpmonks and click the "retest DNS" button (please note that DNS records might take up to 48 hours to propagate).
For most customers, these entries should be enough. However, if you want to go further or your domain doesn't resolve fully, you can add our servers to your dedicated SPF record. Doing so is a requirement if you are using or planning to use DMARC.
Please head over to our dedicated SPF guide to do so now.
Further reading:
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Last updated on Mar. 13th
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