In order to create a workflow to assign emails to a team member based on the time the email arrives, you will need to follow these simple steps:
- On your Mailbox Setting, select Workflows then click the Create a New Workflow button.
![This image has an empty alt attribute; its file name is image-31-707x1024.png](https://app.helpmonks.com/file/remote?s=71ae5cea776e8f3f4ef17555395059c4&e=&n=1662101123864.png)
If you are using the new Helpmonks interface, go to the Mail section and select the Mailboxes tab. Then, click the Mailbox Setting (gear icon) and choose Workflows/Rules. Click the Create a New Workflow button to proceed.
![](https://app.helpmonks.com/file/remote?s=82ab6fbbc43ad3ce52dcd086cd60e41f&e=&n=1662099975699.png)
- Name your workflow and select a trigger from the options
![](https://app.helpmonks.com/file/remote?s=027d4322bc08531091abc33fe71bfa70&e=&n=1662101211455.png)
- Under Conditions, select “the conversation arrives within a certain time”, then set the timeframe, days, and timezone.
![](https://app.helpmonks.com/file/remote?s=bce0c19243f196d75ddb389ac3f83b16&e=&n=1662101264537.png)
- Under Actions, select “Assign the conversation to”, and add users you prefer.
![This image has an empty alt attribute; its file name is image-37-1024x446.png](https://app.helpmonks.com/file/remote?s=8657412faca7a8b21646cde5f23b026f&e=&n=1662101284262.png)
To finish, click the Save Changes button to enable the workflow.
Please note that a workflow will only be applied to emails that met all the conditions after it has been created.
Last updated on Sep. 2nd, 2022
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