Depending on your configuration, you might want to disable the SPAM filter in your Google App / Gmail account. Doing so can be done with a “filter” in the settings.
Create a new filter and in the “Has the words” enter “is"spam”. Once done click on “continue” (ignore the warning and click on “OK”).
![](https://app.helpmonks.com/file/remote?s=3b5ba749f6feb4042593fd75974cc3f0&e=&n=1662124078508.png)
In the following screen, make sure to check the box that says “Never send it to Spam”. Then click on “Save Filter”.
![](https://app.helpmonks.com/file/remote?s=28219b195501b3f26728119063a1502f&e=&n=1662124098778.png)
From now on all emails will be forwarded to Helpmonks, independent of whether they are spam or not.
Last updated on Sep. 23rd, 2022
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