Forward Emails from Rackspace to Helpmonks

Forward using the webmail

• Log in to your account at apps.rackspace.com 9.
• Click on your account username and select Settings
• On the pop-up box, select Incoming Email and click on the Forwarding tab

• Set the status to ON and enter the email address to which you want to forward emails in the “forward to” box.

Important: To save a copy of forwarded emails, check the box next to “save a copy of forwarded email”. If unchecked , Rackspace will not store any messages sent to your mailbox .

• Once done, click Save and allow some time for the configuration to be fully enabled. Send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.

Forward using the Cloud Office Control Panel

• Login to the Cloud Office Control Panel by using your Rackspace Cloud Office admin ID and password.
• In the Rackspace Email section, click Mailboxes.

• Select the domain that contains the mailbox you want to forward.
• And on the mailbox list, click on the highlighted name of the mailbox to configure forwarding emails.

Important: To save a copy of forwarded emails, check the box next to “save a copy of forwarded email”. If unchecked , Rackspace will not store any messages sent to your mailbox .

• Once done, click Submit and allow some time for the configuration to be fully enabled. Send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.