Here’s another addition to our how-to articles about forwarding emails to Helpmonks, this time, with Namecheap.
Before you configure forwarding, please note your Helpmonks unique email address.
FOR HELPMONKS VERSION 2:
Grab the mailbox email address by going to the Mailbox Settings > General > Forward & SMTP.
![](https://app.helpmonks.com/file/remote?s=1f05f9bef9ee128d96e20a339289c171&e=&n=1662055896564.png)
FOR HELPMONKS VERSION 3:
Grab the mailbox email address by going to the Mailbox Settings > General Settings.
![](https://app.helpmonks.com/file/remote?s=a0d71fb652760373f99ff197bfc3f86c&e=&n=1662055963119.png)
Here’s how:
- Go to https://www.namecheap.com/ and sign in to your Namecheap account.
- Once logged in, on the left sidebar select Domain List and click the Manage button next to your domain.
![](https://app.helpmonks.com/file/remote?s=58e73829f47a05efa1330dca00f36e0d&e=&n=1663956186138.png)
- On the next page, select the Advance DNS tab and find the Mail Settings section.
![](https://app.helpmonks.com/file/remote?s=70e2c74bbf328e31fe16638a6c3ca933&e=&n=1663956201063.png)
- Then in the Mail Settings section, select Email Forwarding from the drop-down menu. An MX record will be set automatically once you click Save all changes
Important: Make sure that you have an SPF record, it is needed for free email forwarding to function. Once the MX record is set, you can create your forwarding email address.
- Next, select the Domain tab at the top of the page. Find Redirect Email and click the Add Forward button.
![](https://app.helpmonks.com/file/remote?s=861b6f0e82f4565845830b58fed433cc&e=&n=1662109665486.png)
![](https://app.helpmonks.com/file/remote?s=42e9e00e477a54acc4872c1932b2c9ab&e=&n=1662109552081.png)
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Enter the Alias and Forwarding Email Address on the required fields, then click on the checkmark icon to save.
Note: Alias is the name of your forwarding mailbox. i.e: if your mailbox email is support@mydomain.com, you need to put “support” in the alias field
- Please allow some time for the mailbox to be completely set up on the forwarding mail server. Send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.
Note: When testing, please send using a different email address. Sending a test message from the same email address might fail.
Last updated on Sep. 27th, 2022
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