Forward emails from Namecheap to Helpmonks

Here’s another addition to our how-to articles about forwarding emails to Helpmonks, this time, with Namecheap.

Before you configure forwarding, please note your Helpmonks unique email address.

FOR HELPMONKS VERSION 2:
Grab the mailbox email address by going to the Mailbox SettingsGeneral > Forward & SMTP.




FOR HELPMONKS VERSION 3:
Grab the mailbox email address by going to the Mailbox Settings > General Settings.




Here’s how:

  • Go to https://www.namecheap.com/ and sign in to your Namecheap account.
  • Once logged in, on the left sidebar select Domain List and click the Manage button next to your domain.

  • On the next page, select the Advance DNS tab and find the Mail Settings section.
  • Then in the Mail Settings section, select Email Forwarding from the drop-down menu. An MX record will be set automatically once you click Save all changes

Important: Make sure that you have an SPF record, it is needed for free email forwarding to function. Once the MX record is set, you can create your forwarding email address.

  • Next, select the Domain tab at the top of the page. Find Redirect Email and click the Add Forward button.






  • Enter the Alias and Forwarding Email Address on the required fields, then click on the checkmark icon to save.

    Note: Alias is the name of your forwarding mailbox. i.e: if your mailbox email is support@mydomain.com, you need to put “support” in the alias field



  • Please allow some time for the mailbox to be completely set up on the forwarding mail server. Send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.

    Note: When testing, please send using a different email address. Sending a test message from the same email address might fail.


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Last updated on Sep. 23rd
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