Helpmonks announces Live-Chat and Email Marketing Platform

Helpmonks announces Live-Chat and Email Marketing Platform

January 5th, 2021

Helpmonks announces Live-Chat and Email Marketing Platform

Helpmonks, the company behind the same-named, highly successful shared inbox solution, is excited to announce the release of their new Live-Chat and Email Marketing platform. With the Live-Chat and Email Marketing Tools, its customers can respond faster to customer requests and have a solution at hand to generate more sales leads. This makes Helpmonks the only shared email solution with a coupled email campaign software.

While Helpmonks started with a shared inbox, it quickly became a collaboration solution that included emails, customer relationships, a To-Do Manager, and many other parts. It's only natural that we are trying to help our customers, small businesses, and large organizations alike to do an even better job in their sales funnels," says Nitai Aventaggiato, CEO. "With that in mind, we came up with the idea to provide the Live-Chat and Email Campaign toolkit for every customer on every plan. Hence, we are pleased to announce that the Engage Email Marketing toolkit is available on any plan level."

A key feature is that all customer interactions are recorded at the customer level within Helpmonks. Hence, every email, chat message, and reaction to email campaigns are saved and available across the system. This invaluable data provides a Helpmonks user an advantage in their next business decision.

The Live-Chat can be configured on any site in a short time. The Group feature allows configuring the Live-Chat for multiple sites. Advanced features like chat triggers to facilitate interaction with potential customers are available too. Furthermore, users get real-time visitor statistics and advanced reporting.

Built-in email templates and visual editors allow users to create a beautiful email campaign in mere minutes. A marketing campaign is sent to segments - segments are made of customers with labels, all users of companies, or individual users. An email campaign can be sent as a transactional or automated email with sequences. The tool provides features like; unsubscribe, tracking, and reporting out-of-the-box.

One interesting thing to note is that Helpmonks is the only shared inbox solution on the market that includes both a Live-Chat and an Email Campaign software.

About Helpmonks LLC: Founded in December 2013, Helpmonks provides an email management platform that improves customer experiences. While starting out as a shared inbox solution, it has become an entire collaboration suite that offers teams an option to manage shared emails and the whole customer flow with its built-in Live-Chat, Customer Relationship, To-Do Manager, Workgroup option, and Email Marketing. Currently, over 2000 top companies with millions of emails use Helpmonks daily to manage their team email workflow. For more information, visit

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Nitai Aventaggiato
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Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

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One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

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