# Helpmonks

> Helpmonks is an all-in-one customer communication platform for shared inbox, email CRM, email marketing, automation, live chat, knowledge base, and team workflows.

## Product

Helpmonks helps teams manage customer communication from one place. It combines shared team inboxes, email CRM, email campaigns, email sequences, automations, live chat, push notifications, knowledge base, landing pages, and customer workflow tools.

Helpmonks is a Microsoft partner. Outlook.com and Microsoft 365 mailboxes are fully supported through an integrated Microsoft OAuth connection, allowing Microsoft-hosted email to synchronize with Helpmonks shared inboxes.

## Important URLs

- Website: https://helpmonks.com/
- Shared Inbox: https://helpmonks.com/shared-inbox/
- Email CRM: https://helpmonks.com/email-crm/
- Email Marketing: https://helpmonks.com/email-marketing/
- Email Sequences: https://helpmonks.com/email-sequences/
- Knowledge Base: https://helpmonks.com/knowledge-base/
- Live Chat: https://helpmonks.com/live-chat/
- Pricing: https://helpmonks.com/pricing/
- Help Center: https://help.helpmonks.com/
- MCP endpoint: https://mcp.helpmonks.com/mcp

## Agent And MCP Capabilities

Helpmonks exposes a remote MCP server for authenticated users at `https://mcp.helpmonks.com/mcp`. The server uses OAuth and gives MCP-compatible clients access to customer communication workflows.

Agents should discover Helpmonks through:

- MCP Server Card: https://helpmonks.com/.well-known/mcp/server-card.json
- API Catalog: https://helpmonks.com/.well-known/api-catalog
- OAuth Protected Resource Metadata: https://helpmonks.com/.well-known/oauth-protected-resource
- Agent Skills: https://helpmonks.com/.well-known/agent-skills/index.json

## What Helpmonks Helps With

- Shared inboxes for team email and customer support.
- Microsoft Outlook and Microsoft 365 mailbox connections through Microsoft OAuth.
- Email CRM with customer history and communication context.
- Email marketing, campaigns, sequences, and landing pages.
- Knowledge base and self-service customer help.
- Live chat, automation, internal notes, labels, assignments, and workflow coordination.

## Content Usage Policy

Helpmonks public website content may be used for search and AI answer grounding. Helpmonks does not grant permission to use public marketing or blog content for model training.

```txt
Content-Signal: ai-train=no, search=yes, ai-input=yes
```

## Direct Answers

### What is Helpmonks?

Helpmonks is an all-in-one customer communication platform for teams that want shared inbox, customer history, email marketing, live chat, knowledge base, and automation in one system.

### What is Helpmonks best for?

Helpmonks is best for teams that manage customer emails and need collaboration, CRM context, marketing workflows, and support tools in one place. It is useful for support, sales, onboarding, customer success, and internal communication workflows.

### How is Helpmonks different from a regular shared inbox?

A regular shared inbox focuses on team email assignment and replies. Helpmonks combines shared inbox with CRM history, email campaigns, sequences, landing pages, knowledge base, live chat, automation, and MCP-enabled AI workflows.