Helpmonks PWA for your Desktop

With the aim to continually improve customer experience, we released our very own Helpmonks PWA App. This article will guide you on how to install Helpmonks App on your desktop using Google Chrome version 76 or later or older.

1. Using Google Chrome version 76 or later, go to your Helpmonks account page. In the URL bar, you will see an icon to install the Helpmonks App.

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If you are using a Google Chrome version that is older than 76, click the option and select Install Helpmonks

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2.  Click the “Install” button that will pop up on your screen.
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3.  A new window of your Helpmonks account will appear. You are now ready to use your Helpmonks Desktop App.

With this feature, there’s no need to open a browser to enter your account URL or to even access your browser’s bookmark to get to the Helpmonks page. It’s now just a click away and voila, you are ready to login.


When you click the desktop icon next time you access Helpmonks, you will automatically be routed to your Helpmonks account log-in page.


Native notifications

One of the major benefits of a PWA app on your desktop is that you will receive native notifications just like a native app.

Once you installed the Helpmonks app and signing into your account you will be prompted to “Allow notifications”. The notifications are the same as on your desktop or by email. Hence, you also control the notifications with the “Notification Settings” in your profile. The “desktop” notifications are the ones that apply.


Once enabled, you will start receiving native notifications.


Troubleshooting

As there are no local preferences saved, most issues you might experience can be simply resolved by “Uninstalling” the Helpmonks app. Re-installing the Helpmonks app can be done by simply visiting your Helpmonks account again in your Chrome browser.

Please try the above step, before contacting support.

If that does not help, please reach out to us at support@helpmonks.com

Last updated on Sep. 27th