Mentions are finally available in Helpmonks. Mentions allow you to create a note and only notify the user that you deem relevant to the conversation.

To mention someone is as easy as typing the @ sign and you will be presented with a list of users of the mailbox.

The user(s) who got mentioned will receive an email and/or a desktop notification (depending on their preferences). Also, they will also find that they have been mentioned in the Notification Center.

Mention is only one of the many exciting features that are available to all Helpmonks customers. Check out our Public RoadMap to see what we recently released or what we are working on (Tip: you can also vote on features).