Helpmonks Knowledge Base

Forward email from Google to Helpmonks (Gmail and Google Apps)

Without a doubt, Google’s email service is one of the most used ones. Here you can learn how to forward emails from your Google email account to the Helpmonks mailbox address.

Get your unique Helpmonks mailbox email address

This is the email address you will forward emails to. Once done, sign in to your Google email account.

FOR HELPMONKS VERSION 2:

Grab the mailbox email address y going to the Mailbox Settings > General > Forward & SMTP.

FOR HELPMONKS VERSION 3:

Grab the mailbox email address by going to the Mailbox Settings > General Settings.

Configure forwarding in your Google Email Account

Go to your Settings (click on the Gear icon in the right corner, click 'See All Settings'.

Within the Settings, navigate to “Forwarding and POP/IMAP” and click on the “Add a forwarding address” button.

In the popup window paste, the Helpmonks mailbox email address that you copied earlier (step one above) and confirm. In the following screen, you will be asked to confirm. Simply hit “OK” and the window will ask you to confirm with a code.

Now, head back to your Helpmonks account and hit refresh until you receive the confirmation email from Google. The message will look somewhat familiar to the one shown in the screenshot below. Copy the confirmation number and enter it in the confirmation box in the Google settings.

Back in the Forwarding and POP/IMAP setting make sure that the forwarding is selected as shown in the screenshot below. Click on “Save” to update your settings

Important
Once the forwarding is set up please do not reply to your email in your Google account anymore, but exclusively handle them in Helpmonks, e.g. in your email client.

Last updated on Sep. 27th, 2022