Helpmonks Knowledge Base

Forward Emails from GoDaddy Workspace to Helpmonks

Helpmonks works with forwarding emails, here you can find the instructions on how to do it using GoDaddy Workspace.

There are two available account types, these are the Regular Email and the Forwarding Email account. So, depending on your account, please refer to the information below for instructions.

Note:
Regular Email account enables you to send, receive, and access your email from a webmail.

While the Forwarding Email account has no inbox and there will be no emails to be stored in it. Forwarding email account only redirect messages sent to your specified forwarding address.

Before you configure forwarding, please note your Helpmonks unique email address.

FOR HELPMONKS VERSION 2:

Grab the mailbox email address by going to the Mailbox Settings > General > Forward & SMTP.

FOR HELPMONKS VERSION 3:

Grab the mailbox email address by going to the Mailbox Settings > General Settings.

Forward Incoming Emails using Workspace Regular Account (known as carbon copying)

Then select the View Email tab.

On the email list, click the Expand icon next to the email address.

Click Edit.

Make sure that the Email tab is selected then select Send copy to and add the Helpmonks forwarding address.

Note: You can add multiple forwarding address on the field separated by a comma

Once done, click Save button and send a test email to check. Once the email arrives, your team is now all set to handle emails in Helpmonks.

Forwarding configuration using Workspace Forwarding Email account

To start, log in to your GoDaddy account.

Click My Products and scroll to Additional Product Section then click on the expand icon.

Click Redeem next to Email Forwarding.

Select the domain associated with your email forwarding account and click Redeem Credit

Once done, go to the Workspace Email section and click the highlighted Manage All link to open the Control Center.

In the Workspace Control Center, click Create.

Click the Forwarding link.

Add the details on the following fields and click Create once done.

Note:
Make sure that MX records match your domain to be able to create a forwarding email account.

Then send a test email to check, once the email arrives, your team is now all set to handle emails in Helpmonks.

Last updated on Mar. 15th, 2023