October 15th, 2021
Improved:
We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.
Saved replies can now contain embedded content, e.g., YouTube iframe, etc.
Customer Satisfaction: All ratings and comments show now as a note within your email thread
Fixed:
We've fixed an issue with sending a saved reply with attachments from a workflow.
We've fixed an issue with sending a saved reply that would contain an embedded iframe.
Customer Satisfaction: We've fixed an issue with adding the survey to a reply.