At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Keep track of customers, companies and SLAs with built-in customer management tools. Start organizing team email how it should be.
Embed internal notes directly into email conversations, only visible to you and your team members, never to the customer. Harness the power of email commands to set notes directly in the email reply.
Embed internal notes (and attachments) directly into email conversations. Read more about team collaboration in emails.
Using reminders, bring email conversations back to your attention when you want. Keep track of important conversations and at the same time be on your way to Inbox Zero.
Because not every email deserves your immediate attention, reminders are the perfect tool to help you stay focused.
Workflows, automatically assign incoming email conversation to designated team members. Label emails in order to categorize them based on your chosen criteria. Additionally, set reminders in order to stay on top of the conversation.
Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.
No more asking your co-workers to forward the email you've lost. Keep all your team emails archived and searchable. Have all customer email interactions with their history in one central location.
No need to recall when an email conversation occured, easily find it again in seconds. See a list of all the time saving features.
I'm testing your service. I like what I see. Looks perfect for a small office I'm working with!— Tim Martin
Thanks to @helpmonks we're changing how our staff respond to incoming emails so we can better support our members.— MetroAir
#Helpmonks may have just figured out team email, for real— Kyle S