At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries.
Helpmonks let's you Keep track of customers, companies and SLAs with built-in customer management tools. [SHOULD WE REFER TO CRM HERE?????????????]Start organizing team email how it should be.
Embed internal notes directly into email conversations, only visible to you and your team members, never shown to the customer. Harness the power of email commands to set notes when replying from your email client.
Add private information directly into email conversations without it ever being shared with the customer. Read more about team collaboration in emails.
Using reminders, bring email conversations back to your attention when you wish. Prioritze and track important conversations while zipping your way to Inbox Zero.
Because not every email deserves your immediate attention, reminders are a perfect tool to help you stay focused on what's important to you.
With the power of workflows, handle your emails just as you;d like. Divvy out emails to team members as they arrive. Worried you'll miss replying to an important email? No problem, use workflows to alert you to the sitting email. Choose which workflows get applied to which emails, only label emails from a particular company. Have a team member on vacation? Use workflows to assign their communications to another team member.
Want to integrate with in-house software? Workflows can work with your current tools too. Yeah, we love developers.
No more asking your co-workers to forward that email you've lost. Keep all your team emails archived and searchable. Have all your customer email interactions with their history in one central location.
No need to recall when an email conversation occured, easily find it again in seconds. See a list of all the time saving features.
I really appreciate you always improving the product. Makes it a pleasure to use. Have a great weekend!— Opticaltel
FYI, very happy customers here at Oosterpoort, we use helpmonks on a daily basis :-)— Oosterpoort
We really enjoy working with Helpmonks every day. It made our communication with our customers so much easier. Thank you.— Medology