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# The updated and enhanced To-Dos are here
- URL: https://helpmonks.com/blog/the-updated-and-enhanced-to-dos-are-here/
- Published: 2020-08-23T00:00:00.000Z
- Updated: 2026-04-03T02:01:02.000Z
- Description: We've overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tight
- Author: Nitai
- Tags: product

We’ve **overhauled the To-Dos** in [Helpmonks](https://helpmonks.com/) entirely. The new To-Dos contain **lists**, **groups**, **new notification** settings, global **shortcuts**, a **new design**, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now **available to all users** of Helpmonks, independent of the plan level.

![Helpmonks To-Dos overview](https://helpmonks.com/assets/images/the-updated-and-enhanced-to-dos-are-here/Helpmonks-ToDo-modal-1.png?resize=770%2C408&ssl=1)

The **To-Do lists**, previously called “Categories,” are now listed on the left side and have been enhanced with **default lists**. These are “Incoming,” “Private To-Dos,” “Assigned to me,” “Assigned to others,” “Email To-Dos,” and “Completes To-Dos.” These default lists give you a quick view to see what To-Dos belong where. Notably, the “Email To-Dos” show **all the To-Dos**, which are **associated with an email** conversation. Just as before, you can access all To-Dos of an email within that email conversation, too.

To **organize your To-Dos** better, you can create **customized** To-Do lists with a **custom color**. Furthermore, within each listing, you now have “**Groups**” (think Sub-lists) to further **categorize your To-Dos**. Moreover, you can **drag & drop** your To-Dos and to that extend To-Dos within a Group to make each To-Do list be your own.

![Helpmonks To-Do lists with Groups](https://helpmonks.com/assets/images/the-updated-and-enhanced-to-dos-are-here/Helpmonks-ToDo-lists.png?resize=770%2C535&ssl=1)

**Navigating** the To-Dos and **adding** a new To is quick and easy with the **new shortcuts**. For example, with “h t” the To-Dos show. With “t t,” you add a new To-Do. These shortcuts can be invoked globally. Oh, and before I forget, when you are within an email conversation, the “t t” shortcut will associate the To-Do automatically with the email.

![Helpmonks adding a new To-Do](https://helpmonks.com/assets/images/the-updated-and-enhanced-to-dos-are-here/Helpmonks-To-Dos-Add.png?resize=770%2C505&ssl=1)

Speaking of adding a new To-Do, apart from assigning the To-Do, you can now **add users that will be notified** when you’ve completed the To-Do. But that’s not all, we’ve taken it a step further, you can also i**nform external users** (any user in your Customer database) upon **completion**.

We’ve also **enhanced the notifications** further, and they are now also shown in the Notification Center. Thus, any assigned To-Do or a To-Do to which you are being notified will now show there.

Just as before, each To-Do has a commenting section. New is that **composing your comments** can now be done within an editor. Additionally, there is now a **history-log available**, showing you who did what.

Last but not least, we’ve **changed the count** for the To-Do notification. The count changed to only include To-Dos with a due date. These To-Dos can either be private, assigned to you, or To-Dos that you created but are not assigned to anyone else.

The **To-Dos are an integral part** of Helpmonks and can be used to **assign** a task to a team member quickly. As To-Dos can be **associated** with **email** conversations, they perfectly **complement** an email assignment as several **duties** can be attributed to an email at once.

As we are making the [To-Dos available to all users of Helpmonks](https://helpmonks.com/), we hope that many more take to this efficient and time-saving way of managing their [team email flow](https://helpmonks.com/why-helpmonks/).

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