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# October 15th, 2021
- URL: https://helpmonks.com/blog/october-15th-2021/
- Published: 2022-08-29T18:42:20.000Z
- Updated: 2026-04-04T01:56:43.000Z
- Description: Improved:We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.Saved replies can now contain embedded content, e.g., YouTube iframe, etc.Customer Satisfaction: All ratings an
- Author: Nitai
- Tags: product

**Improved:**

- We've changed some modal windows to not close automatically anymore when hitting the escape key or clicking on the background.
- Saved replies can now contain embedded content, e.g., YouTube iframe, etc.
- Customer Satisfaction: All ratings and comments show now as a note within your email thread

**Fixed:**

- We've fixed an issue with sending a saved reply with attachments from a workflow.
- We've fixed an issue with sending a saved reply that would contain an embedded iframe.
- Customer Satisfaction: We've fixed an issue with adding the survey to a reply.