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# April 28th, 2021
- URL: https://helpmonks.com/blog/april-28th-2021/
- Published: 2022-08-29T18:28:38.000Z
- Updated: 2026-04-04T01:56:48.000Z
- Description: Engage Live Chat:We've fixed an issue with sending the transcript from within the administration.We've fixed an issue with not showing the Avatar of all users in a chat in the email transcript.We've fixed an issue with your messages and r
- Author: Nitai
- Tags: product

**Engage Live Chat:**  
  
- We've fixed an issue with sending the transcript from within the administration.
- We've fixed an issue with not showing the Avatar of all users in a chat in the email transcript.
- We've fixed an issue with your messages and replies not showing properly that could occur when you chat with us, close the chat, and then chat again.
- We are now hiding/showing the reply option within the administration depending if the user closed the chat.