How a shared inbox can help your business in a world shifting online

How a shared inbox can help your business in a world shifting online

There’s no time like the present, and what a strange world it is we live in now, right?! – People are working from home, having to message each other instead of chatting in person, as it is now deemed a significant risk for companies to work from the office.

The biggest problem a lot of our new clients previously found was trying to find a way to bring their email approach more in-sync, while also improving productivity out of the office.

At Helpmonks, we offer the best kind of email ticketing alternative – A shared inbox.

When companies invest in a shared inbox service, it becomes far more comfortable for them to delegate and communicate who will send a particular reply, when they submit it and then notify the rest of the team when that reply is sorted.

A shared inbox transforms the way a company operates. As opposed to services like Slack and Teams, where a lot of delegation and collaboration can go off track quite quickly, a shared inbox offers a more direct approach. Team leaders don’t have to gather everyone for a call, and can instead decide at the click of a button who will send a reply to emails A, B, C – It is that simple.

If you are worried about emails being sent without being checked, Helpmonks offers a notes feature, where each email response can be given feedback in real-time. The last thing you want is for your remote workers to be sending emails based on assumption alone, that’s why we provide these tools to our users so that feedback is quick and easy to offer.

We understand that remote working can be a struggle at first glance, and it can feel impossible to keep a record of what emails have been responded to, which customers have sent in queries, and what needs to be included in your responses. That’s why we like to think we have you covered!

With Helpmonks, you can take advantage of our bespoke CRM management tools to monitor how many emails are awaiting a response and distribute those winning leads and sales opportunities. Helpmonks is excellent for spreading the right jobs, to the right people, in a matter of seconds.

Helpmonks is the only shared inbox service that combines your email management with a built-in CRM tool, meaning you have access to the same data across any device, from anywhere in the world.

Everyone in your organization will be able to gather the info they need, whether for automatic responses, information on sales opportunities, or details about a specific customer. Helpmonks makes all of this quick and easy to manage, even if you can’t safely have your team at the office.

Keep your productivity sky-high when working from home using the Helpmonks shared inbox tool. Try us out here free for 30 days.

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Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model


Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox


Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now