Expanding our infrastructure

Expanding our infrastructure

In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks.

We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting in faster caches.

Apart from the hardware, we took an important step last weekend as we changed to a high-performance worldwide load-balance operation that allows us to route traffic based on several metrics. Most importantly, we can expand our data centers worldwide and host your shared inbox experience as close as possible to your location.

As close as possible means that, e.g., if you are in the UK, your shared mailbox connection will come from a data-center in the UK and not be re-routed to the US. The same applies to our users in Asia and other places in the world.

We are currently in the process of bringing up servers in multiple regions around the world and keep you updated as soon as we activate a region.

Need a shared inbox server that is GDPR-compliant and located in Europe?

The Helpmonks dedicated cloud server the only available solution that provides a GDPR-compliant server for your organization. Check out why so many of our users choose to use a dedicated shared inbox server.

Helpmonks Usage Report
Helpmonks Release Notes May 2019

The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…

Helpmonks Cloud Servers
Introducing a low-cost GDPR-compliant dedicated shared inbox server

In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing…

Helpmonks All-in-one Customer Service Platform
Your security and privacy in Helpmonks

We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I'm happy to…

Helpmonks All-in-one Customer Service Platform
The Helpmonks PWA is here

We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA "installs to your home screen" on mobile devices, installs as an "application" on all operating systems, and allows for native notifications. However, before you go about "installing" the Helpmonks PWA, we…

Helpmonks All-in-one Customer Service Platform
Features and enhancements that were added to Helpmonks in February 2019

Since the beginning of 2019, we've been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…

Helpmonks non-profit discount
Non-profit organizations benefit significantly with a shared inbox

Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service - Helpmonks. In case you don't know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…

Trusted by over 2,000 organizations with millions of emails

Helpmonks helps us answer customer emails at lighting speed
We couldn't do our job without Helpmonks!
Helpmonks, the best thing since sliced bread
Excellent option for collaborating email amongst your team
A good platform that is here to grow and help you grow
Helpmonks is a great tool that our company utilizes and depends on
Great shared inbox for the team
Fantastic email support service for any business
Easy to navigate and catalog data for specific users
Solid Helpdesk software w/ responsive customer support
A really good solution to manage customer support mailbox
Good support, useful features

Hosted, dedicated cloud server, or self-hosted

Helpmonks is the only vendor with a multi-deployment model

Hosted

Use our hosted shared mailbox software for your business. Everything is safe, secure and password-protected. Works with any email account and email client.

Over 2,000 organizations use Helpmonks daily on our platform. Get up and running within minutes.

See why over 2000 organizations trust us

Cloud Server

Want your own server with unlimited mailboxes? Our cloud based servers are deployed with the highest security in mind and are GDPR compliant.

Dedicated Helpmonks shared mailbox servers are the perfect companion to your team workflow.

Explore the benefit of the cloud server mailbox

Self-Hosted

Scalable and enterprise ready. The Helpmonks self-hosted edition grows with your company and has been deployed by some of the largest Fortune 500 companies with millions of emails

Secure and protected. Have full control over all data.

Check out the on-premise shared mailbox

One more thing...

Helpmonks gives you the ability tocollaborate as a groupin your shared mailbox, features aTeam To-Do App, powerfulCustomer Relationship Management (CRM)capabilities, integratedLive-Chatand Email Marketing Tools for email newsletter and automated email campaigns, collision detection, email tracking, reminders, mentions, custom fields, custom applications, customer satisfaction ratings, Single-Sign-On (SSO) & SAML authentication, Trello, Zapier, Slack, an API, and much more.

Check outthe complete feature listor sign up for afree 30-day shared inbox trial now