Expanding our infrastructure
In the past few weeks, we’ve been expanding our infrastructure to enhance your experience with Helpmonks.
We’ve invested into faster and more powerful servers for our application servers, i.e., more CPU cores can load and serve the Helpmonks application faster. Besides, all servers have more and significantly faster memory resulting in faster caches.
Apart from the hardware, we took an important step last weekend as we changed to a high-performance worldwide load-balance operation that allows us to route traffic based on several metrics. Most importantly, we can expand our data centers worldwide and host your shared inbox experience as close as possible to your location.
As close as possible means that, e.g., if you are in the UK, your shared mailbox connection will come from a data-center in the UK and not be re-routed to the US. The same applies to our users in Asia and other places in the world.
We are currently in the process of bringing up servers in multiple regions around the world and keep you updated as soon as we activate a region.
Need a shared inbox server that is GDPR-compliant and located in Europe?
The Helpmonks dedicated cloud server the only available solution that provides a GDPR-compliant server for your organization. Check out why so many of our users choose to use a dedicated shared inbox server.
Helpmonks Release Notes May 2019
The month of May marked the arrival of some significant enhancements to Helpmonks - shared drafts, preview icons for attachments, including a new attachment view and an enhanced PDF viewer, a brand new usage report, and performance improvement across the board. Shared Drafts As of immediately, you have the option…
Introducing a low-cost GDPR-compliant dedicated shared inbox server
In these trying economic times, it is of utmost importance that your team can rely on a partner that makes sure that your communication with your clients continues without a hitch. After all, the current situation is stressful enough for all of us. With that in mind, we are introducing…
Your security and privacy in Helpmonks
We are excited to announce additional security and privacy features for your Helpmonks account. In September 2017, we published a blog post about how we secure your emails in Helpmonks and pledged that we never scan emails, sell your data, or do anything mischievous with your data. I'm happy to…
The Helpmonks PWA is here
We are incredibly excited to announce that the Helpmonks Progressive Web Application (PWA) is now available. The Helpmonks PWA "installs to your home screen" on mobile devices, installs as an "application" on all operating systems, and allows for native notifications. However, before you go about "installing" the Helpmonks PWA, we…
Features and enhancements that were added to Helpmonks in February 2019
Since the beginning of 2019, we've been working on many enhancements for your team emails. Here are the ones we made available in February. You can also follow public Helpmonks RoadMap to get updated and vote on features. Global shortcut to compose a new message Many of you like the…
Non-profit organizations benefit significantly with a shared inbox
Since the launch of Helpmonks over five years ago, we have been supporting non-profit organizations with our shared mailbox service - Helpmonks. In case you don't know, any non-profit organization receives a 50% discount on any Helpmonks plan. Today, we are proud and honored to say that many non-profit organizations…
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